Skip to main content
Transfer services to another account
Last update:

Transfer services to another account

If you have already funded your Selectel account, you cannot reassign the account to another entity or individual. Register a new account and transfer all projects and services to it. In this case, you will not need to reconfigure the services in the new account.

You can migrate a project, multiple services, or all services of an account. Restrictions:

  • If services are interconnected by a private network at the L3 level using a global router, they cannot be migrated individually, only all at once. The receiving account will retain the connectivity between services;
  • some services are only rescheduled with downtime — we will alert you in the ticket;
  • when migrating a project, all resources of this project will be migrated: dedicated servers, cloud servers, containers, public IP addresses, databases and other resources;
  • all resources will remain in the same segment of the pool.

If the transferring account has services with a pay-per-use plan, the paid period will not be saved during the transfer. The balance of the transferring account will be refunded for all unused days, and the receiving account will start the paid period immediately after the transfer.

note

For example, you have a dedicated server with a 3 month plan costing 10,000 ₽/month. You decide to transfer it to another account after 1 month and 15 days. Then when you transfer the server, the balance of the transferring account will be refunded for the unused days — 15,000 ₽. On the receiving account, the tariff period will start anew — 30,000 ₽ for three months will be deducted from the account balance in one lump sum.

Once the funds have been returned to the transferring account, you can issue a refund.

Transferring services to another account takes up to 15 minutes.

Transfer services⁠

  1. Make sure you have a receiving account. If you do not have one, register a new account.

  2. Replenish the balance of the receiving account. The balance should not be less than the cost of the transferred services with payment according to the tariff plan.

    You can view infrastructure costs in the control panel: in the top menu, click Billing → Billing Overview → Expenses block.

  3. Combine all resources for migration in an existing or new project.

    Use the transfer instructions:

    You can transfer object storage resources to another project using the storage tools.

  4. If you need to migrate the dedicated server and hosted equipment networks, make sure you do not use them with resources that will remain on the transferring account. You can view a list of your public IP addresses in the Control Panel: from the top menu, click Products → IP Addresses.

  5. Create tickets requesting the transfer from the sending and receiving accounts. Tickets must be created by users with the Account Owner role at least 24 hours before the transfer.

    In the ticket, specify:

    • the numbers of the sending and receiving accounts;
    • the date and time of the rescheduling. If we are unable to reschedule services at the specified time, we will notify you in a ticket and arrange another time;
    • list of project IDs to be transferred. Project IDs can be viewed in the control panel: in the top menu, click Account → Projects → in the project row in the ID column, click ;
    • list of services for migration that do not support project work.

  6. Provide a confirmation code in the ticket, which we will send to the contact phone number of the transferring account.

  7. If you need to relocate equipment housed in Selectel, we will send in the ticket paperwork:

    • to the transferring account — acceptance certificate for returning the equipment;
    • receiving account — acceptance certificate for acceptance of the equipment and the Terms and Conditions of Communication Services.

    Prior to the reschedule date, sign the documents, stamp and send scanned copies in the ticket.

  8. When the service transfer is complete, we will send a notification in a ticket.

  9. Verify that the migration is completed successfully.

  10. Optional: process a refund that remains in the transferring account.

    If the transferring and receiving accounts are registered to the same person, you can request a balance transfer — create a ticket and specify the numbers of the transferring and receiving accounts. We will send an application for balance transfer.

  11. Optional: add additional users that have been created in the transferring account.