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Two-step authentication

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For your information

Two-step authentication is not available for federated users.

With two-step authentication, you need to enter your password and a one-time confirmation code to log in to your account. Two-step authentication is enabled by default for all users after registration and profile completion.

Disable two-step authentication in the control panel and re-enable it can only be done by the Account Owner. For users with other roles, two-step authentication is always enabled; the user can only choose the method for receiving the code.

You can obtain a one-time code by:

Additionally, you can create backup codes that can replace the confirmation code from email or an authenticator application if you lose access to your email or the device with the authenticator application. If you have lost your backup codes or used them all, you can update them in the control panel.

If none of the methods for obtaining a confirmation code are available to you, disable two-step authentication.

Enable login via authenticator application

You can use any authenticator application, such as Google Authenticator or Microsoft Authenticator.

  1. In the control panel, open the menu in the upper right corner (account number) and select Profile.
  2. Go to the Security and Login section.
  3. In the Account login method block, in the Two-step authentication row, click Edit.
  4. Turn on the Authenticator application toggle switch.
  5. Enter your user account password. If you enter the password incorrectly three times, the session will be terminated and two-step authentication setup will be locked for 24 hours.
  6. Click Confirm.
  7. Scan the QR code in any authenticator application. If you cannot scan the code, enter the secret key in the application.
  8. Enter the six-digit code generated in the application.
  9. Click Connect.

Enable login via email

The confirmation code is sent to the email address you specified in your profile.

You can change the email address for two-step authentication.

  1. In the control panel, open the menu in the upper right corner (account number) and select Profile.
  2. Go to the Security and Login section.
  3. In the Account login method block, in the Two-step authentication row, click Edit.
  4. Turn on the Email toggle switch.
  5. Enter your user account password. If you enter the password incorrectly three times, the session will be terminated and two-step authentication setup will be locked for 24 hours.
  6. Click Confirm.
  7. Enter the four-digit confirmation code you received in the email. The code is valid for five minutes. If you do not have time to enter the code, request it again.
  8. Click Connect.

Create backup codes

We recommend creating backup codes when you first log in to your account. Each code can be used only once. You can view the number of unused backup codes in the control panel in the Two-Step Authentication section → block Backup codes.

  1. In the control panel, open the menu in the upper right corner (account number) and select Profile.
  2. Go to the Security and Login section.
  3. In the Account login method block, in the Two-step authentication row, click Edit.
  4. In the Backup codes block, click Create.
  5. To confirm the creation of backup codes, enter the user password. If you enter the password incorrectly three times, the session will be terminated and backup code creation will be locked for 24 hours.
  6. Click Confirm.
  7. Write down or print the codes — they will be hidden after the page refreshes. Store your backup codes in a safe place.

Update backup codes

If you have lost your backup codes or used them all, you can update them. After updating, your previously created backup codes will stop working.

  1. In the control panel, open the menu in the upper right corner (account number) and select Profile.
  2. Go to the Security and Login section.
  3. In the Account login method block, in the Two-step authentication row, click Edit.
  4. In the Backup codes block, click Update.

Change email for two-step authentication

  1. Change the email address.
  2. Disable two-step authentication.
  3. Re-enable two-step authentication via email.

Disable two-step authentication if you have access to the control panel

Only the Account Owner can disable two-step authentication in the Control Panel.

  1. In the control panel, open the menu in the upper right corner (account number) and select Profile.
  2. Go to the Security and Login section.
  3. In the Account login method block, in the Two-step authentication row, click Edit.
  4. Turn off the Authenticator application or Email toggle switch.
  5. To confirm that you want to disable two-step authentication, enter the user password. If you enter the password incorrectly three times, the session will be terminated and disabling two-step authentication will be locked for 24 hours.
  6. Click Disable.

Disable two-step authentication if you do not have access to the control panel

If you are the Account Owner, two-step authentication can be disabled.

If you are not the Account Owner, contact the Account Owner — they must remove you from the user list and add a new user with the correct details.

  1. Prepare the following documents:

    • TIN/VAT of the organization;
    • A document confirming the authority of the person who signed the access restoration request (for the CEO, this is a copy of an order or an appointment decision; for other individuals, a power of attorney) ;
    • a request following the template;

  2. Email your documents to payment@selectel.ru.

  3. If any questions arise, we will request additional documents.