Top up balance

Last update: October 05 2026Open in Markdown

For your information

You can top up your balance only in Russian rubles (₽).

Ways to top up the balance

The balance top-up method depends on the account type and country of residence specified during registration.

Russian residents

Personal account	by bank card; with digital rubles; by QR code; via YooMoney wallet; by bank transfer
Business account: Legal entity	by bank card; by QR code; by bank transfer
Business account: Individual entrepreneur	by bank card; by QR code; by bank transfer
Business account: Public institution	by bank transfer

Non-residents of the Russian Federation

Personal account	by bank card (MIR, Russian Visa, or MasterCard); with digital rubles; via YooMoney wallet; by bank transfer;
Business account	by bank card (MIR, Russian Visa, or MasterCard); by bank transfer

Top up balance

Funds are credited instantly for all top-up methods except transfers from a bank account. The speed of funds crediting for transfers depends on your bank.

After topping up the balance, you can view the payment status and download the receipt.

Bank card

You can top up your balance only with Russian Visa or MasterCard cards, or a MIR card.

1. In the control panel, in the top menu, click Billing.
2. Go to the Billing overview section.
3. In the Balance card, click Top up balance.
4. Select the Bank cards payment method.
5. Optional: select the Save card checkbox.
6. If the account has balances by service type, select a balance to top up.
7. Enter the top-up amount of at least 200 ₽.
8. Click Continue. You will be redirected to the processing center page.
9. Enter the card details and confirm the payment. The payment receipt will be automatically sent to the email address of the Account Owner from no-reply@ofd-yarus.ru or no-reply@ofd-ya.net. You can also download the receipt in the control panel.
10. Optional: set up automatic top-up.

Digital ruble

For your information

Payment is available only from a bank account of an individual.

To pay with digital rubles, you must have a bank account topped up with digital rubles. For more information, see the How to open and top up a digital ruble account instructions on the official website of the Bank of Russia.

1. In the control panel, in the top menu, click Billing.
2. Go to the Billing overview section.
3. In the Balance card, click Top up balance.
4. Select the Digital ruble payment method.
5. If the account has balances by service type, select a balance to top up.
6. Enter the top-up amount of at least 200 ₽.
7. Click Continue. You will be redirected to the processing center page.
8. If you are topping up the balance from a desktop device, scan the QR code with your mobile device camera. If from a mobile device, proceed to step 9.
9. Select the Digital ruble payment method.
10. Select the bank where you have an account with digital rubles. You will be redirected to the bank app.
11. Log in to your bank app and confirm the payment. The payment receipt will be automatically sent to the email address of the Account Owner from no-reply@ofd-yarus.ru or no-reply@ofd-ya.net. You can also download the receipt in the control panel.

QR code (SBP)

For your information

Payment is available only from a bank account of an individual.

To pay using a QR code, you must have an account with one of the banks participating in the Faster Payments System (FPS). You can view the list of FPS participant banks on the official FPS website.

1. In the control panel, in the top menu, click Billing.
2. Go to the Billing overview section.
3. In the Balance card, click Top up balance.
4. Select the Faster Payments System (QR code) payment method.
5. If the account has balances by service type, select a balance to top up.
6. Enter the top-up amount of at least 200 ₽.
7. Click Continue. You will be redirected to the processing center page.
8. If you are topping up the balance from a desktop device, scan the QR code with your mobile device camera. If from a mobile device, proceed to step 9.
9. Select the Faster Payments System payment method.
10. Select the bank from whose account the payment should be debited. You will be redirected to the bank app.
11. Log in to your bank app and confirm the payment. The payment receipt will be automatically sent to the email address of the Account Owner from no-reply@ofd-yarus.ru or no-reply@ofd-ya.net. You can also download the receipt in the control panel.

YooMoney wallet

For more information about topping up a YooMoney wallet, see the Where to top up wallet instructions on the YooMoney website.

1. In the control panel, in the top menu, click Billing.
2. Go to the Billing overview section.
3. In the Balance card, click Top up balance.
4. Select the YooMoney payment method.
5. If the account has balances by service type, select a balance to top up.
6. Enter the top-up amount of at least 200 ₽.
7. Click Continue. You will be redirected to the YooMoney website.
8. Log in and confirm the payment. The payment receipt will be automatically sent to the email address of the Account Owner from no-reply@ofd-yarus.ru or no-reply@ofd-ya.net. You can also download the receipt in the control panel.

Bank account

If the account has balances by service type, you cannot select a balance when paying by invoice — funds are credited to the main balance. After the payment is credited, you can transfer funds to another balance.

Payment processing takes up to three business days; the processing speed depends on the bank.

1. In the control panel, in the top menu, click Billing.

2. Go to the Billing overview section.

3. In the Balance card, click Top up balance.

4. Select the Bank account payment method.

5. Enter the top-up amount of at least 200 ₽.

6. Click Continue. An invoice will be generated in the control panel.

7. Send the invoice to your email or download it in PDF format. You can do this later on the invoice page.

8. In the payment order, specify the details from the invoice:

   • payment amount. To change the amount, generate a new invoice;
   • payment recipient details (Selectel);
   • payer details.

9. If you are paying the invoice yourself, specify the payment purpose from the invoice as shown in the template:

   "Top-up of personal account No. <account_number> / <invoice_number>, including VAT <amount>.".

   Specify:

   • <account_number> – account number, which can be found in acceptance certificates and notifications from no-reply@selectel.ru;
   • <invoice_number> – unique number of the invoice being paid, which can be found in the invoice;
   • <amount> – VAT amount.

   If you fill in the payment purpose incorrectly, we will not be able to determine which account the payment is for and will contact you in a ticket. You will need to send a reply letter with the correct information according to the template that we will send in the ticket.

10. If a third party pays for your account, specify the payment purpose as shown in the template:

    "Payment for <customer>, under personal account No. <account_number> / <invoice_number>.".

    Specify:

    • <customer> – full name of the individual, name of the legal entity or individual entrepreneur for whom the account is registered;
    • <account_number> – account number of the individual, legal entity, or individual entrepreneur, which can be found in acceptance certificates and notifications from no-reply@selectel.ru;
    • <invoice_number> – unique invoice number of the individual, legal entity, or individual entrepreneur, which can be found in the invoice.

    If the payment purpose was not specified according to the template, supporting documents will be required depending on who pays the invoice:

    • an individual pays the invoice — a power of attorney to represent the interests of the individual (power of attorney template) or legal entity or individual entrepreneur (power of attorney template) is required;
    • a legal entity pays the invoice — a clarification letter is required, we will send the letter template in a ticket.

11. Optional: set up automatic invoicing.

12. If the money takes a long time to arrive, you can speed up the crediting process. To do this, create a ticket and attach a payment order with a bank execution stamp.

View payment status

1. In the control panel, in the top menu, click Billing.

2. Go to the Transaction history section.

3. Click the transaction.

4. In the Status field, check the payment status.

   Pending payment	The payment is created in the control panel, but payment has not been made
   Credited	Funds are credited to the balance or charged for a service
   Conditionally credited	Funds are credited to the balance and available for use, but have not yet been received in the Selectel bank account
   Pending clarification	Funds have arrived but are not credited to the balance (the payment came from a third party or an incorrect payment purpose was specified), expect a ticket from technical support
   Rejected	The processing center rejected the payment (incorrect card details, issues on the bank side, etc.)
   Refunded	Bank card payment refund based on refund documents
   Deleted	The payment was deleted because funds were not received. Unpaid bank invoices are deleted after 30 days, other payments after three days

Download receipt

You can download a payment receipt in the control panel. A receipt is generated when topping up the balance by bank card, via QR code, and via YooMoney wallet.

The receipt becomes available for download in the control panel within 24 hours after payment and is stored for six months from the payment date. If more than six months have passed since the payment date, you can find the receipt in the Account Owner's email. Receipts are automatically sent after payment from no-reply@ofd-yarus.ru or no-reply@ofd-ya.net.

To download a receipt:

1. In the control panel, in the top menu, click Billing.
2. Go to the Transaction history section.
3. Select the balance fund type — main, transaction type — receipts.
4. In the transaction line, click Payment receipt.