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Transfer services to another account

If your Selectel account balance has already been topped up, you cannot re-register the account to a different legal entity or individual. Register a new account and transfer all projects and services to it. In this case, you will not need to reconfigure the services in the new account.

You can transfer a project, several services, or all services of an account. Limitations:

  • if services are connected by a private network at L3 using a global router, they cannot be transferred separately — only all at once. Connectivity between services will be preserved in the destination account;
  • some services can only be transferred with downtime — we will notify you in a ticket;
  • service users, S3 keys, and PTR records are not transferred — in the new account, you need to create users, issue S3 keys for them, and add PTR records;
  • when a project is transferred, all resources of that project will be transferred: dedicated servers, cloud servers, buckets, public IP addresses, databases, and other resources;
  • all resources will remain within the same pool segment.

If the source account has services paid under a pricing plan, the paid period is not preserved during the transfer. Funds for all unused days will be refunded to the source account balance, and in the destination account, the paid period will begin immediately after the transfer.

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For example, you have a dedicated server with a 3-month billing plan and a cost of 10 000 ₽/month. You decide to transfer it to another account after 1 month and 15 days. Then, when transferring the server, funds for the unused days will be returned to the source account balance — 15 000 ₽. In the destination account, the billing period will start over — 30 000 ₽ for three months will be deducted from the account balance at once.

After the funds are returned to the source account, you can request a refund.

Transferring services to another account takes up to 15 minutes.

Transfer services

  1. Make sure you have a receiving account. If not, register a new account.

  2. Top up the balance of the receiving account. The balance must not be less than the cost of the transferred services paid under a plan.

    You can view infrastructure expenses in the control panel: in the top menu, click Billing → Billing overview section → Expenses block.

  3. Combine all resources for transfer in an existing or new project.

    Use the following transfer instructions:

    You can transfer S3 resources to another project using storage management tools.

  4. If you need to transfer networks of a dedicated server and colocation equipment, make sure you do not use them with resources that will remain on the transferring account. You can view the list of your public IP addresses in the control panel: in the top menu, click Products → IP addresses.

  5. Create tickets with a transfer request from the transferring and receiving accounts. Tickets must be created by Account owners on each account at least 24 hours before the transfer.

    In the tickets, specify:

    • IDs of the source and destination accounts;
    • the date and time of the transfer. If we are unable to transfer the services at the requested time, we will notify you in the ticket and coordinate a different time;
    • list of project IDs to be transferred. You can view project IDs in the control panel: in the top menu, click IAM → Projects → in the project row, in the ID column, click ;
    • a list of services to be transferred that do not support projects.

  6. Wait for a response from a Selectel employee; they will send a confirmation code to the contact phone number of the transferring account. If you do not have access to the phone number, change it.

  7. In the ticket that you created from the transferring account in step 5, specify the confirmation code.

  8. If you need to transfer equipment hosted in Selectel, we will send documents in tickets:

    • to the transferring account — a transfer and acceptance certificate for returning equipment;
    • to the receiving account — a transfer and acceptance certificate for accepting equipment and the Terms of Communication Services.

    Before the transfer date, sign the documents, seal them with a stamp, and send scanned copies in the ticket.

  9. Wait for a response from a Selectel employee confirming that the services have been transferred.

  10. Make sure that all transferred services are displayed in the receiving account.

  11. Optional: request a refund for the funds remaining on the transferring account.

    If the transferring and receiving accounts are registered to the same person or entity, you can request a balance transfer — create a ticket and specify the numbers of the transferring and receiving accounts. We will send an application form for the balance transfer.

  12. Optional: configure access permissions on the receiving account:

    12.1. Add users that were added to the transferring account.

    12.2. Issue S3 keys to users you added in step 12.1.

  13. Optional: add PTR records that were added to the transferring account.