Change your profile or company details

Last update: October 13 2026Open in Markdown

The account profile contains information about the account and the user under which you are logged in to the account. Only the Account Owner and users with the iam.admin role can change other users' details; learn more in the Edit user details or permissions guide.

You provide the information specified in the profile during registration. The set of data in the profile and the ability to change it after registration depend on the account type and user role:

• if you have a business account, you can change company details;
• you can change your phone number, email address, and password;
• only the Account Owner can change the full name in their profile: in an individual account — only if your full name changed or in case of a spelling error, in a business account — when the contact person in your organization changes. You cannot change the full name for other users — the Account Owner must delete the old user and add a new one with the correct full name.

Change company details

For your information

A request to change company details can be submitted by the Account Owner and a control panel user with the member, billing, or iam.admin role.

To change the TIN/VAT, register a new account with another TIN/VAT and transfer services to it. After transferring the services, delete the old account.

Without signing up for a new account, you can change:

• the name and legal form of the company;
• bank details;
• registered office address;
• OGRN;
• KPP.

To change this information, create a ticket.

Change full name

For your information

The full name in the profile can only be changed by the Account Owner.

If you are not the Account Owner, contact the Account Owner — they must delete you from the user list and add a new user with the correct details.

Personal account

In a personal account, you can only change the Account Owner's full name in case of a typo or if their full name has changed. You cannot specify the full name of another person — you can register a new account and transfer services to it.

To change the full name:

1. Create a ticket.
2. Select the ticket subject Account.
3. Attach a copy of the passport spread with personal data or a certificate of change of surname or first name.
4. Wait for a response in the ticket from a Selectel employee confirming that the full name in the profile has been changed.

Business account

In a business account, you can change the full name of the contact person specified in the profile of your organization's Account Owner.

1. In the Control panel, open the menu (account number) in the upper right corner and select Profile.
2. In the Personal Information section, in the User Details block, in the Full Name line, click .
3. Enter the new full name of the contact person.
4. Click Save changes.
5. Optional: change the phone number and email address so that the new contact person can use their details to log in to the account.

Change phone number

To protect your account, when changing the phone number, we send a verification code to the email or phone number specified in your profile. If you do not have access to the phone and email, you can change the number via a ticket.

You can change the number on your own only to a number of the country you selected when registering the account. If you want to specify a number from another country, create a ticket.

Access to email or phone available

1. In the Control panel, open the menu (account number) in the upper right corner and select Profile.
2. In the Personal Information section, in the User Details block, in the Mobile phone line, click .
3. Select a method for receiving the verification code — by email or SMS.
4. Click Continue.
5. Enter the code from the email or SMS.
6. Enter the new phone number.
7. Click Request code. An SMS will be sent to the specified phone number.
8. Enter the code from the SMS.

No access to email and phone

1. In the Control panel, open the menu (account number) in the upper right corner and select Profile.
2. In the Personal Information section, in the User Details block, in the Mobile phone line, click .
3. Click Create ticket.
4. Enter the new phone number.
5. Click Create ticket.
6. Wait for a response in the ticket from a Selectel employee. They will notify you of the phone number change or request information for identity verification — the phone number will be changed after verification.

Change email address

To protect your account, when changing the email address, we send a verification code to the phone number specified in your profile. If you do not have access to the phone, you can change the email address via a ticket.

Access to phone available

1. In the Control panel, open the menu (account number) in the upper right corner and select Profile.
2. In the Personal Information section, in the User Details block, in the Email line, click .
3. Click Send SMS.
4. Enter the code from the SMS.
5. Enter the new email address.
6. Click Request code. An email with the confirmation code will be sent to the specified email address.
7. Enter the code from the email.

No access to phone

1. In the Control panel, open the menu (account number) in the upper right corner and select Profile.
2. In the Personal Information section, in the User Details block, in the Email line, click .
3. Click No access to phone.
4. Enter the new email address.
5. Click Create ticket.
6. Wait for a response in the ticket from a Selectel employee. They will notify you of the email address change or request information for identity verification — the email address will be changed after verification.

Change password

If you remember your current password, you can change it in the Control panel. If you have forgotten your password, reset it.

1. In the Control panel, open the menu (account number) in the upper right corner and select Profile.
2. Go to the Security and login section.
3. In the Account login method block, in the Password line, click Change.
4. On the Change password page, enter the current password.
5. Enter the new password.
6. Click Change.