Account Notifications

Last update: May 30 2026

You can receive notifications:

• in the control panel, they are displayed in the upper right corner of the page in the menu. They are received by all users. Notifications are divided into categories;
• via email, if you have been subscribed to them by the Account Owner or a user with the iam.admin role. Email notifications are divided into categories to which different recipients can be subscribed;
• in the Telegram bot, if you are already subscribed to email notifications. You can only receive notifications for the categories Balance and payments and Maintenance in Telegram. Notifications in Telegram are not available to subscribers.

Notification categories

Account and contract	Changing profile data; contract changes; changes to partner program terms; changes to terms of service; account deletion
Accounting documents	Invoices; reporting documents (only for legal entities that are residents of the Russian Federation); changing payment details; information about EDI; changes to payment processing
Balance and payments	Debts; refunds; postponement of blocking or deletion of a resource due to non-payment; debiting funds from the account; issues with topping up the balance
Maintenance	Scheduled work that affects your infrastructure; incidents and outages
Products and services	Status of used products and services; ordering new infrastructure; product updates

Notifications in the control panel

You cannot disable such notifications or manage which notification categories users with a specific role see.

Notification visibility in the control panel depends only on the user's access scope (account or project).

Email notifications

You can configure email notifications (email-notifications):

• on infrastructure and balance status. Additionally, you can configure a threshold amount and frequency for balance notifications and automated invoicing;
• changes to tickets;
• notifications that appear in the control panel.

Subscribing to email notifications and unsubscribing from them for various recipients can be done by the Account Owner and users with the iam.admin. Email notifications can be available to a specific group of recipients from those who are subscribed to them.

You can view which notification categories you are subscribed to in the control panel: in the upper right corner, open the menu (account number) → Profile → Notification settings.

If you are subscribed to email notifications, you can enable them in Telegram.

Email notification recipients

The following can receive email notifications:

• Account Owner — receives all notifications and cannot disable them;
• users — receive notifications for categories they are subscribed to;
• subscribers — receive notifications for categories they are subscribed to. They do not have a user account or access to the control panel. Managing subscribers and their notifications can only be done by the Account Owner and users with the iam.admin.

Email notification availability

If a recipient is subscribed to a notification category, the availability of a specific notification depends on which recipients it is intended for.

A notification can be intended for one of the recipient groups:

• all notification recipients:

  • Account Owner;
  • users regardless of their role and access scope;
  • subscribers;

• account notification recipients:

  • Account Owner;
  • users with member roles in the Account access scope and billing;
  • subscribers;

• project notification recipients:

  • users with member and reader roles in the Project access scope and the selected project;
  • account notification recipients — they receive notifications for all projects.

Subscribe to a notification category

For your information

Notification subscription can be managed by the Account Owner and users with the iam.admin.

You can subscribe a user or an existing subscriber to notifications. To subscribe a subscriber to notifications for the first time, add them.

1. In the control panel, click IAM.
2. Go to the Notification recipients.
3. Select the list view By recipient.
4. Expand the block with notification settings for the required user.
5. In the line of the required notification category, turn on the toggle.

Unsubscribe from a notification category

For your information

Notification unsubscription can be managed by the Account Owner and users with the iam.admin.

You can unsubscribe a user or a subscriber from a notification category. You cannot unsubscribe the Account Owner from notifications.

1. In the control panel, click IAM.
2. Go to the Notification recipients.
3. Select the list view By recipient.
4. Expand the block with notification settings for the required recipient.
5. In the line of the required notification category, turn off the toggle.

Manage subscribers

For your information

Managing subscribers can be done by the Account Owner and users with the iam.admin.

You can add a subscriber — they will be subscribed to the notification categories you select upon addition. An existing subscriber can be unsubscribed from a notification category or subscribed to another one. A subscriber can be deleted.

Add a subscriber

1. In the control panel, click IAM.
2. Go to the Notification recipients.
3. Click Add subscriber.
4. Enter the subscriber's email address.
5. Select the notification categories the subscriber will receive.
6. Click Add. The subscriber will be added to the notification recipients list with the Subscriber.

Delete a subscriber

1. In the control panel, click IAM.
2. Go to the Notification recipients.
3. Select the list view By recipient.
4. In the line with the required subscriber, click .
5. Enter the subscriber's email.
6. Click Delete.