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Payment Models

Services are charged to the corresponding balance of the account according to the service payment model. Services can be paid for using one of three models:

To continue using the services, you need to ensure that the service balance has the required amount by the debit date. The deduction order depends on the payment model. To top up your balance in a timely manner, you can set up balance notifications, auto-recharge or automatic invoice generation.

You can check the balance in the control panel; the balance is displayed at the top of the page.

One-time payment

The service is paid for once at the time of ordering and is not renewed automatically. If you need the service again, order it again.

Billing option

The service is paid for according to a billing option, which determines the duration of the paid period and the payment amount for that period. When ordering a service, the payment for the first period is charged from the balance; subsequent payments are charged automatically at the beginning of each following period.

Services from the control panel sections Network Services, Additional Services, and Availability Check can be paid in advance, before the start of the next period.

To disable payment for a service on a billing plan, disable the service or disable the monthly payment. Disabling the monthly payment constitutes cancellation of the service.

Pay for the service according to the billing option in advance

The feature is available for services from the control panel sections Network Services, Additional Services, and Availability Check .

  1. In the control panel, in the top menu, click Billing.
  2. In the Upcoming payments block, expand the row of the desired service.
  3. In the menu of the payment, click Pay for services. The fee for the upcoming period will be charged to the balance.

Deactivate payment for services according to the billing option

For your information

If you disable the dedicated server service , all additional services will be disabled automatically.

  1. In the control panel, in the top menu, click Billing.
  2. In the Upcoming payments block, expand the row of the desired service.
  3. In the menu of the payment, click Disable monthly payment or Disable service <date>.
  4. Confirm payment deactivation.
  5. 14 days before the end of the paid period, the service will appear on the main page of the control panel in the Expiring within 2 weeks block.

Renew service

While the service is in the Expiring within 2 weeks block, you can renew it.

  1. In the control panel, in the top menu, click Billing.
  2. In the Expiring within 2 weeks block, expand the row of the desired service.
  3. In the menu of the payment, click Enable monthly payment → Enable payment or Do not disable service.

Pay-as-you-go

The service is paid for at the end of a specific consumption period (hour, week). The consumption period depends on the service. Payment is calculated based on actual resource consumption for the previous period. To order a service, top up the balance from which it is paid.

To deactivate payment for products and services charged on a pay-as-you-go basis, delete all data, objects, and projects within the service.

Funds write-off procedure

For services with one-time payment and payment by billing plan:

  • if you order a service or pay for it from the upcoming payments block, the balance must have sufficient funds of a single type. If the full amount is available across different fund types, you can choose which fund type to use for payment. If a sufficient amount is available in only one fund type, payment will be deducted from it;
  • if the service fee is automatically charged for the second and subsequent usage periods, bonuses are charged first, followed by primary funds. The amount will be deducted from the funds sufficient for full payment according to the tariff. The amount will be deducted from the funds sufficient for full payment according to the tariff.

For services paid by pay-as-you-go, funds are always deducted automatically in the following order: bonuses, main funds. Funds can be deducted in parts. If there are not enough bonuses, the rest will be deducted from the main funds.