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Payment Models

Service fees are charged from the required account balance according to the service's payment model. Services can be paid for using one of three models:

To continue using the services, you need to ensure that the service balance has a sufficient amount by the time of the write-off. The funds write-off procedure depends on the payment model. To top up your balance in time, you can set up balance notifications, scheduled top-ups, or auto-invoice generation.

You can view your balance status in the control panel; the balance is displayed at the top of the page.

One-time payment

The service is paid for once at the time of ordering and is not renewed automatically. If you need the service again, order it again.

Billing option

The service is paid for according to a billing option, which determines the duration of the paid period and the payment amount for that period. When ordering a service, the payment for the first period is charged from the balance; subsequent payments are charged automatically at the beginning of each following period.

Services from the control panel sections Network Services, Additional Services, and Availability Check can be paid for in advance, before the start of the next period.

To deactivate payment for a service according to the billing option, deactivate the service or disable the monthly payment. Disabling the monthly payment is equivalent to opting out of the service.

Pay for the service according to the billing option in advance

This feature is available for services from the control panel sections Network Services, Additional Services, and Availability Check.

  1. In the control panel, on the top menu, click Billing.
  2. In the Upcoming Payments block, expand the row for the required service.
  3. In the payment menu, click Payment for Services. The fee for the upcoming period will be charged from your balance.

Deactivate payment for services according to the billing option

For your information

If you disable a dedicated server , all additional services will be disabled automatically.

  1. In the control panel, on the top menu, click Billing.
  2. In the Upcoming Payments block, expand the row for the required service.
  3. In the payment menu, click Disable Monthly Payment or Disable Service <date>.
  4. Confirm payment deactivation.
  5. 14 days before the end of the paid period, the service will appear on the control panel home page in the Expiring within 2 weeks block.

Renew service

While the service is in the Expiring within 2 weeks block, you can extend it.

  1. In the control panel, on the top menu, click Billing.
  2. In the Expiring within 2 weeks block, expand the row for the required service.
  3. In the payment menu, click Enable Monthly Payment → Enable Payment or Do Not Disable Service.

Pay-as-you-go

Services are paid at the end of a specific consumption period (hour, week). The consumption period depends on the service. Payment is calculated based on the actual resource consumption for the previous period. To order a service, top up your balance, from which the service is paid.

To deactivate payment for products and services charged on a pay-as-you-go basis, delete all data, objects, and projects within the service.

Funds write-off procedure

For services with one-time payment and payment by tariff plan:

  • if you order a service or pay for it from the upcoming payments block, there must be sufficient funds of one type on your balance. If the full amount is available across different fund types, you can choose which fund type to use for payment. If a sufficient amount is available on only one fund type, payment will be charged from it;
  • if the service fee is automatically charged for the second and subsequent usage periods, bonuses are charged first, followed by primary funds. The amount will be deducted from the funds sufficient for full payment according to the tariff. The amount will be deducted from the funds sufficient for full payment according to the tariff.

For services with pay-as-you-go payment, funds are always charged automatically in the following order: bonuses, then main funds. Funds can be charged in parts. If there are insufficient bonuses, the remainder will be charged from your main funds.