Skip to main content

Restoring account access

Last update:

If you have trouble accessing your account, you can restore access:

If you have access to the control panel, you can choose in advance to select a method for submitting documents to restore account access.

Reset your password

A user with any role can reset their password.

If you have lost access to the email address you used to register, request an email address change.

  1. On the control panel login page, click Forgot password?.

  2. Enter the account number. You can find it in:

    • the payment purpose field of the payment order;
    • acts of services rendered;
    • notifications from no-reply@selectel.ru.

  3. Enter the email address you used to register.

  4. Click Reset password.

  5. We will send an email to the address provided.

  6. In the email, click Reset password. The password reset link is active for one hour. The reset link can only be used once.

  7. On the password reset page, enter a new password and confirm it.

  8. Click Change password.

  9. We will send a password change notification to the email address you used to register. The notification does not contain the password.

  10. If you have two-step authentication enabled, enter the code.

Request an email address change

If you are not the Account Owner, contact the Account Owner — they must remove you from the list of users and add a new user with the correct details.

If you are the Account Owner and you do not have access to the control panel using your old email address, you can change your email address. If you have access to the control panel, to change your email address, use the Change email address section of the Edit your profile or company details guide.

  1. Prepare the paperwork:

    • application using the template;
    • a scan copy of the organization's TIN/VAT or an entry sheet from the Unified State Register of Legal Entities;
    • a document confirming the authority of the person who signed the application to restore access (for the CEO, this is a copy of the order or the appointment resolution; for other persons, a power of attorney).

  2. Provide the prepared documents. If you have previously determined a method for submitting documents in the control panel, you can use only that method. If you have not determined a submission method, you can provide the documents:

    • via email to payment@selectel.ru;
    • via EDI — for legal entities and sole proprietors who are residents of the Russian Federation, and government agencies only;
    • in person at the company office.

  3. We may request additional documents to enhance the security of the account access restoration procedure.

Select a method for submitting documents to restore account access

You can choose one way to submit your documents to restore access to your account.

  1. In the control panel, in the upper right corner, open the menu (account number) and select Profile.

  2. Go to the Security and Login.

  3. In the Account access restoration block, in the Submission method row, click Change.

  4. Choose how you want to submit your documents:

    • in person at the company office — with the presentation of originals;
    • via copies of documents — to email payment@selectel.ru or in person at the company office.

  5. Click Save.

Disable two-step authentication if you do not have access to the control panel

If you are not the Account Owner, contact the Account Owner — they must remove you from the list of users and add a new user with the correct details.

If you are the Account Owner, two-step authentication can be disabled.

  1. Prepare the paperwork:

    • application using the template;
    • a scan copy of the organization's TIN/VAT or an entry sheet from the Unified State Register of Legal Entities;
    • a document confirming the authority of the person who signed the application to restore access (for the CEO, this is a copy of the order or the appointment resolution; for other persons, a power of attorney).

  2. Send the documents via email to payment@selectel.ru.

  3. If there are any questions, we will request additional documents.