Delete account

Last update: March 26 2026

Only the Account Owner can submit a request to delete an account.

1. Before submitting a request:

   • refuse active services;
   • pay off the debt;
   • issue a refund for any unused money;
   • remove the bank card.

2. In the control panel, on the top menu, click Account.

3. Go to the Security section.

4. In the Delete Account block, click Request De letion.

5. Select the reason for deleting the account - you can choose from one to three reasons.

6. If you selected Other, please leave a comment. If you select other reasons, you do not need to leave a comment.

7. Click Create Ticket. After we verify your request, we will delete the account.