Skip to main content

Auto-topping up the balance

To ensure you always have funds on your balance to pay for products and services, you can set up balance auto-recharge from a card or via the Fast Payment System (FPS).

Auto-recharge is triggered by a trigger condition — on a schedule or when a balance threshold is reached.

Auto-recharge is available for all balance types.

There are limits on the number of enabled auto-recharges.

After setting up auto-recharge, you can manage it:

You can also manage payment methods.

How it works

To enable balance auto-recharge, add a payment method and set up auto-recharge on a schedule or by balance threshold. Auto-recharge will remain active until you disable or delete it.

Users subscribed to the notification category Balance and Payments will receive email notifications about auto-recharge:

  • about upcoming auto-recharge — if you selected scheduled auto-recharge. A notification will arrive one day before the scheduled date;
  • about completed auto-recharge;
  • about declined auto-recharge. Auto-recharge may be declined due to insufficient funds, a technical failure on the bank's side, and other reasons beyond Selectel's control.

If auto-recharge is declined, another attempt will be made in three hours. You can also top up your balance manually. If you have scheduled auto-recharge configured, the auto-recharge attempt will be repeated even after a manual balance top-up.

Auto-recharge trigger conditions

You can choose the condition under which auto-recharge will be triggered:

  • on a schedule — you choose a day of the month from the 1st to the 28th to top up your balance. Auto-recharge occurs on the selected day at 12:00 PM Moscow time (MSK);
  • by balance threshold — you set a balance threshold amount. Every time the main funds on the balance drop below the threshold amount, auto-recharge is triggered. Auto-recharge is completed within 30 minutes.

Limits on the number of enabled auto-recharges

The number of enabled scheduled auto-recharges for all balance types is unlimited.

The number of enabled auto-recharges by balance threshold is limited:

Set up auto-recharge

To set up auto-recharge, you must have a saved payment method — by bank card or FPS. You can view it in the Control panel: in the top menu, click Billing → Auto-recharge → Saved payment methods. If you do not have a saved card or FPS payment method, add one.

  1. In the Control panel, in the top menu, click Billing.
  2. Go to Auto-recharge.
  3. Click Add auto-recharge.
  4. If you have balances by service type, select the balance for which you are configuring auto-recharge.
  5. Select the auto-recharge trigger condition.
  6. If you selected the scheduled condition, enter the top-up day — an integer from 1 to 28 inclusive.
  7. If you selected the balance threshold condition, enter the amount that triggers auto-recharge.
  8. Enter the top-up amount — 200 ₽ or more.
  9. Click Add.

Edit auto-recharge

You can change the date or balance threshold for auto-recharge, as well as the auto-recharge amount.

You cannot change the payment method or top-up trigger condition. To do this, set up a new auto-recharge and delete the old one.

  1. In the Control panel, in the top menu, click Billing.
  2. Go to Auto-recharge.
  3. In the menu of the auto-recharge, select Edit auto-recharge.
  4. Optional: if the account has balances by service type, change the balance for auto-recharge.
  5. To change the top-up day, enter a new top-up day — an integer from 1 to 28 inclusive.
  6. To change the top-up amount, enter a new amount — 200 ₽ or more.
  7. Click Save.

Enable auto-recharge

  1. In the Control panel, in the top menu, click Billing.
  2. Go to Auto-recharge.
  3. In the auto-recharge row, enable it.

Disable auto-recharge

  1. In the Control panel, in the top menu, click Billing.
  2. Go to Auto-recharge.
  3. In the auto-recharge row, disable it.

Delete auto-recharge

  1. In the Control panel, in the top menu, click Billing.
  2. Go to Auto-recharge.
  3. In the menu of the auto-recharge, select Delete auto-recharge.
  4. Click Delete.

Manage payment method

When you top up your balance with a bank card or via FPS, you can save the payment method. Selectel does not store bank card or account details — they are processed by the payment system of an international processing center certified with PCI DSS Level 1.

You can view saved payment methods in the Control panel: in the top menu, click Billing → Auto-recharge → Saved payment methods.

You can add a new payment method or delete an old one.

Add payment method

You can add top-up by bank card or via FPS. Funds will not be debited until you set up auto-recharge.

Payment is only available from Russian Visa, MasterCard, and Mir cards.

  1. In the Control panel, in the top menu, click Billing.
  2. Go to Auto-recharge.
  3. In the Saved payment methods block, click Add payment method.
  4. Select the Bank card payment method.
  5. Click Next. You will be redirected to the processing center page.
  6. Enter the bank card details.
  7. Confirm saving the payment method. To verify the card, 1 ₽ will be debited and immediately refunded to the card.

Delete payment method

For your information

Deleting a payment method will delete all auto-recharges that use this method.

  1. In the Control panel, in the top menu, click Billing.
  2. Go to Auto-recharge.
  3. In the Saved payment methods block, on the payment method card, click .
  4. Click Delete.