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Account notifications

Last update:

You may receive notifications:

  • in the control panel, they are displayed in the top right corner of the page in the menu . All users receive them . Notifications are divided into categories;
  • to email if you have been subscribed to them by the Account Owner or a user with the role of iam.admin. Email notifications are divided into categories to which you can subscribe different recipients;
  • in Telegram bot if you are already subscribed to email notifications. You can only receive notifications in Telegram in the Balance and Payments and Technical Works categories. Notifications in Telegram are not available to subscribers.

Notification categories

Account and contract
  • Changing profile data;
  • contract modification;
  • changing the terms and conditions of the affiliate program;
  • changes in the terms and conditions of services;
  • account deletion
Accounting documents
  • Invoices to pay;
  • reporting documents (only for legal entities that are residents of the Russian Federation);
  • change in payment information;
  • EDI information;
  • change in payment processing
Balance sheet and payments
  • Indebtedness;
  • refund;
  • postponement of blocking or deletion of the resource for non-payment;
  • a debit from the account;
  • replenishment problems
Technical works
  • Scheduled works that affect your infrastructure;
  • accidents and malfunctions
Services and facilities
  • Status of services and services used;
  • ordering new infrastructure;
  • product updates

Notifications in the control panel

You cannot disable such notifications or control which notification categories are seen by users with a specific role.

The visibility of notifications in the dashboard depends only on the user's access area (account or project).

Notifications to mail

You can set up notifications to your mail (email notifications):

Sign up for email notifications and unsubscribe different recipients can Account Owner and users with the role of iam.admin. Mail notifications can be available to a specific group of recipients from those who are subscribed to them.

You can see which notification categories you are subscribed to in the dashboard: from the top menu, tap Account → Notification Settings.

If you're signed up for email notifications, you can connect them to yourself on Telegram.

Recipients of mail notifications

Receive email notifications can:

  • Account owner - receives all notifications and cannot turn them off;
  • users - receive notifications of the categories they are subscribed to;
  • subscribers - receive notifications of the categories to which they have been subscribed. They do not have a user account or access to the control panel. Only the Account Owner and users with the role of iam.admin.

Availability of notifications to mail

If a recipient is subscribed to a notification category, the availability of a particular notification depends on which recipients it is intended for.

The notification can be intended for one of the recipient groups:

  • to all notification recipients:

    • To the account holder;
    • users regardless of role and access area;
    • to the subscribers;

  • to the recipients of account notifications:

    • To the account holder;
    • users with member roles in the Account and billing access areas;
    • to the subscribers;

  • to the recipients of project notifications:

    • users with member and reader roles in the Project access area and the selected project;
    • account notification recipients - they receive notifications of all projects.

Subscribe to a notification category

For your information

The Account Owner and users with the role can subscribe recipients to notifications iam.admin.

You can subscribe a user or an existing subscriber to notifications. To subscribe a subscriber to notifications for the first time, add the subscriber.

  1. In the control panel, on the top menu, click Account.
  2. Go to Notification Recipients.
  3. Select to display the By Recipient list.
  4. Expand the block with notification settings for the required user.
  5. In the row of the desired notification category, turn on the toggle switch.

Unsubscribe from the notification category

For your information

Account Owner and users with role can unsubscribe recipients from notifications iam.admin.

You can unsubscribe a user or subscriber from a notification category. You cannot unsubscribe an account owner from notifications.

  1. In the control panel, on the top menu, click Account.
  2. Go to Notification Recipients.
  3. Select to display the By Recipient list.
  4. Expand the block with notification settings for the desired recipient.
  5. In the row of the desired notification category, turn off the toggle switch.

Manage subscribers

For your information

Subscribers can be managed by the Account Owner and users with the role of iam.admin.

You can add a subscriber - they will be subscribed to the notification categories you select when you add them. You can unsubscribe an existing subscriber from a notification category or subscribe them to another one. You can delete a subscriber.

Add a subscriber

  1. In the control panel, on the top menu, click Account.
  2. Go to Notification Recipients.
  3. Click Add Subscriber.
  4. Enter the email address of the subscriber.
  5. Check the categories of notifications that the subscriber will receive.
  6. Click Add. The subscriber will be added to the list of notification recipients with the Subscriber tag.

Delete subscriber

  1. In the control panel, on the top menu, click Account.
  2. Go to Notification Recipients.
  3. Select to display the By Recipient list.
  4. In the row with the desired subscriber, click .
  5. Enter the email of the subscriber.
  6. Click Delete.