Change your profile or company details

Last update: June 04 2025

Change your profile or company details

An account profile contains information about the account and the user under which you are logged into the account.Only the Account Owner or User Administrator can change other users' data, see the Change User Data or Role instructions for details.

The information you provide in your profile is provided when you register. The set of data in your profile and the ability to change it after registration depends on the type of account and the role of the user:

• if you have a business account, you can change your company details;
• for any type of account, the ability to change your data depends on whether you are the Account Owner.

	Account owner	Not the Account Owner
NAME	✓ (only in case of mistake or change of surname)	✗ (The account owner must delete the old user and add a new one)
Phone number	✓	✓
E-mail address	✓	✗ (The account owner must delete the old user and add a new one)
Password (change or reset)	✓	✓

Change company details⁠

For your information

Users with the roles Account Owner, Account Administrator, Billing Administrator, User Administrator, and Project Administrator can submit a data change request.

To change TIN/VAT , register a new account with a different TIN/VAT and transfer services to it. After transferring the services , delete the old account.

Without signing up for a new account, you can change:

• the name and shape of the company;
• bank details;
• registered office;
• OGRN;
• CHECKPOINT.

To change this data, create a ticket.

Change Name⁠

If you are not the Account Owner, contact the Account Owner, they should remove you from the user list and add a new user with the correct details.

You can only change the Account Owner's full name if there is a spelling error or if the Account Owner's full name has changed.

The ability to change the Account Owner depends on the type of account, see the Change User Data and Role instructions for details.

1. Create a ticket.
2. Select the subject of the appeal Account and contract.
3. Attach a copy of your passport spread with personal data or a certificate of change of name or surname.

Change phone number⁠

The way you change your phone number depends on whether you are an Account Owner.

Account owner

The method of changing an Account Owner's phone number depends on whether the email or phone number listed in the profile can be accessed.

There is access to mail or telephone

1. In the control panel, on the top menu, click Account.
2. Go to the Security section.
3. In the Account Details block, in the Phone line, click Edit.
4. Select the method of receiving the verification code — by email or SMS.
5. Click Submit Code.
6. Enter the code from the email or SMS.
7. Enter a new phone number.
8. Click Request code. The confirmation code will be sent by SMS to the specified phone number.
9. Enter the code from the text message.

No access to mail and phone

1. In the control panel, on the top menu, click Account.
2. Go to the Security section.
3. In the Account Details block, in the Phone line, click Edit.
4. Click Create Ticket.
5. Enter a new phone number.
6. Click Create Ticket.
7. Wait for a reply in the ticket. The mail will be changed after verification.

Not the Account Owner

1. In the control panel, on the top menu, click Account.
2. Go to the Security section.
3. In the Account Details block, in the Phone line, click Edit.
4. Click Create Ticket.
5. Enter a new phone number.
6. Click Create Ticket.
7. Wait for a reply in the ticket. The mail will be changed after verification.

Change e-mail address⁠

The Account Owner can change their email address.If you are not the Account Owner, contact the Account Owner — they should remove you from the user list and add a new user with the correct details.

The method of changing your email address depends on whether you have access to the phone number that is listed in your profile.

There's access to a phone

1. In the control panel, on the top menu, click Account.
2. Go to the Profile section.
3. In the Account Details block, in the Email row, click Edit.
4. Press Send SMS.
5. Enter the code from the text message.
6. Enter a new e-mail address.
7. Click Request Code. A confirmation code will be sent in an email to the specified email address.
8. Enter the code from the email.

No phone access

1. In the control panel, on the top menu, click Account.
2. Go to the Profile section.
3. In the Account Details block, in the Email row, click Edit.
4. Press No phone access.
5. Enter a new e-mail address.
6. Click Create Ticket.
7. Wait for a reply in the ticket. The mail will be changed after verification.

Change password⁠

If you remember your current password, you can change it in the control panel.If you forget your password, reset it.

1. In the control panel, on the top menu, click Account.
2. Go to the Security section.
3. In the Account Login Method block, in the Password line, click Change.
4. On the Change Password page, enter the current password.
5. Enter a new password.
6. Click Edit.