Change your profile or company details

Last update: March 24 2026

An account profile contains information about the account and the user under which you are logged into the account. Only the Account Owner and users with the role of " iam. admin " can modify other users' data. iam.admin For more information, see the Change user data or permissions instructions.

You provide the information in your profile when you register. The set of data in the profile and the possibility to change it after registration depend on the type of account and the role of the user:

• if you have a business account, you can change your company details;
• you can change your phone number, e-mail address, and password;
• change your full name can only be changed by the Account Owner in his/her profile: in a personal account - only if you change your full name or in case of a spelling mistake, in a business account - if you change the contact person in your organization. You cannot change the full name of other users - the account owner must delete the old user and add a new user with the correct full name.

Change company details

For your information

The Account Owner or users with the following roles can submit a request to change data members, billing, iam.admin.

To change TIN/VAT , register a new account with a different TIN/VAT and transfer services to it. After transferring the services , delete the old account.

Without signing up for a new account, you can change:

• the name and shape of the company;
• bank details;
• registered office;
• OGRN;
• CHECKPOINT.

To change this data, create a ticket.

Change Name

Only the Account Owner can change the name in their profile. If you are not the Account Holder, please contact the Account Holder, he should remove you from the list of users and add a new user with correct data.

Personal account

In a personal account, you can change the name of the account owner only in case of a spelling mistake or if his or her name has changed. You cannot change the name of another person - you can register a new account and transfer services to it.

To change your name:

1. Create a ticket.
2. Select the subject of the appeal Account.
3. Attach a copy of your passport spread with personal data or a certificate of change of name or surname.
4. Wait for a Selectel employee to respond in the ticket that the name in the profile has been changed.

Business account

In a business account, you can change the name of the contact person that is listed on your organization's Account Owner profile.

1. In the control panel, on the top menu, click Account.
2. In the Personal Information block, in the First Name row, click .
3. Enter the new contact person's full name.
4. Click Save Changes.
5. Optional: change the phone number and email address so that the new contact can use their account login information.

Change phone number

To protect your account, when you change your phone number, we send a verification code to the mail or phone number in your profile. If you do not have access to your phone or mail, you can change your number through a ticket.

There is access to mail or telephone

1. In the control panel, on the top menu, click Account.
2. In the Personal Information block, in the Cell Phone row, click .
3. Select the method of receiving the verification code - by email or SMS.
4. Click Continue.
5. Enter the code from the email or SMS.
6. Enter a new phone number.
7. Click Request code. An SMS will be sent to the specified phone number.
8. Enter the code from the text message.

No access to mail and phone

1. In the control panel, on the top menu, click Account.
2. In the Personal Information block, in the Cell Phone row, click .
3. Click Create Ticket.
4. Enter a new phone number.
5. Click Create Ticket.
6. Wait in the ticket for a response from a Selectel employee. He/she will inform you about the phone number change or will ask you to verify your identity - the phone number will be changed after verification.

Change e-mail address

To protect your account, when you change your email address, we send a verification code to the phone number in your profile. If you do not have access to a phone, you can change your email address via ticket.

There's access to a phone

1. In the control panel, on the top menu, click Account.
2. In the Personal Information block, in the Mail row, click .
3. Press Send SMS.
4. Enter the code from the text message.
5. Enter a new e-mail address.
6. Click Request Code. A confirmation code will be sent to the specified e-mail address.
7. Enter the code from the email.

No phone access

1. In the control panel, on the top menu, click Account.
2. In the Personal Information block, in the Mail row, click .
3. Press No phone access.
4. Enter a new e-mail address.
5. Click Create Ticket.
6. Wait in the ticket for a response from a Selectel employee. He/she will inform you about the change of e-mail address or request data for identity verification - the e-mail address will be changed after verification.

Change password

If you remember your current password, you can change it in the control panel. If you forget your password, reset it.

1. In the control panel, on the top menu, click Account.
2. Go to the Security section.
3. In the Account Login Method block, in the Password line, click Change.
4. On the Change Password page, enter the current password.
5. Enter a new password.
6. Click Edit.