Two-step authentication

Last update: June 11 2025

For your information

Two-step authentication is not available for federated users.

With two-step authentication, you need to enter a password and a one-time confirmation code to log in to your account.Two-step authentication is enabled by default for all users after they register and fill out their profile.

Disable two-step authentication Only the Account Owner can disable and re-enable it in the control panel.For users with other roles Two-step authentication is always enabled, the user can only choose how to receive the code.

To get a one-time use code, you can:

• in an authenticator application, such as Google Authenticator or Microsoft Authenticator. You can get the code even if your device does not have internet or cellular network;
• by email — the code is sent to the email address you provided in your profile. You can change your email address to receive the code;
• by SMS — SMS with the code comes to the phone number you specified in your profile. You can change the phone number to receive the code.

Additionally, you can create backup codes that can replace a confirmation code from a text message, email, or authenticator app if you lose access to a phone number, email, or device with an authenticator app.If you lose your backup codes or have used all the codes, you can update them in the control panel.

If none of the methods for obtaining a confirmation code are available to you, disable two-step authentication.

Connect login via the authenticator application⁠

You can use any authenticator application — for example, Google Authenticator or Microsoft Authenticator.

1. In the control panel, on the top menu, click Account.
2. Go to the Security section.
3. In the Account Login Method box, in the Two-step authentication line, click Change.
4. Turn on the **Application to **ggle switch to generate codes.
5. Enter the password for the user account. If you enter the password incorrectly three times, the session will be terminated and the two-step authentication connection will be locked for 24 hours.
6. Click Confirm.
7. Scan the QR code in any authenticator app. If you cannot scan the code, enter the secret key in the app.
8. Enter the six-digit code generated in the application.
9. Click Connect.

Connect login via e-mail⁠

The confirmation code comes to the email you provided in your profile.

You can change your email address for two-step authentication.

1. In the control panel, on the top menu, click Account.
2. Go to the Security section.
3. In the Account Login Method box, in the Two-step authentication line, click Change.
4. Turn on the Letter to Mail toggle switch.
5. Enter the password for the user account. If you enter the password incorrectly three times, the session will be terminated and the two-step authentication connection will be locked for 24 hours.
6. Click Confirm.
7. Enter the four-digit confirmation code you received in the e-mail. The code is valid for five minutes. If you do not have time to enter the code, request it again.
8. Click Connect.

Connect login via SMS⁠

SMS with a confirmation code comes to the phone number you specified in your profile.

You can change your phone number for two-step authentication.

1. In the control panel, on the top menu, click Account.
2. Go to the Security section.
3. In the Account Login Method box, in the Two-step authentication line, click Change.
4. Turn on the Message to phone number toggle switch.
5. Enter the password for the user account. If you enter the password incorrectly three times, the session will be terminated and the two-step authentication connection will be locked for 24 hours.
6. Click Confirm.
7. Enter the six-digit confirmation code you received in the SMS. The code is valid for five minutes. If you do not have time to enter the code, request it again.
8. Click Connect.

Create backup codes⁠

We recommend that you create backup codes when logging in to your account for the first time.One code can be used only once.The number of unused backup codes can be viewed in the control panel under Two-step authentication → Backup codes block.

1. In the control panel, on the top menu, click Account.
2. Go to the Security section.
3. In the Account Login Method box, in the Two-step authentication line, click Change.
4. In the Backup Codes block, click New.
5. To confirm the creation of backup codes, enter the user password. If you enter the wrong password three times, the session will be terminated and backup code creation will be blocked for 24 hours.
6. Click Confirm.
7. Write down or print the codes — they will be hidden after the page is refreshed. Keep backup codes in a safe place.

Update backup codes⁠

If you have lost your backup codes or used all the codes, you can update them.After updating, the backup codes you created earlier will no longer work.

1. In the control panel, on the top menu, click Account.
2. Go to the Security section.
3. In the Account Login Method box, in the Two-step authentication line, click Change.
4. In the Backup Codes block, click Update.

Change email or phone number for two-step authentication⁠

To the account holder

1. Change your phone number or e-mail address.
2. Disable two-step authentication.
3. Reconnect two-step authentication via SMS or email.

Other users

You cannot change the phone number of a non-account owner — you can only recreate the user. This can be done by the Account Owner or User Administrator.

1. Delete the old user.
2. Add a user with a new phone number or e-mail address.
3. Enable two-step authentication via SMS or email.

Disable two-step authentication if you have access to the control panel⁠

Only the Account Owner can disable two-step authentication in the Control Panel.

1. In the control panel, on the top menu, click Account.
2. Go to the Security section.
3. In the Account Login Method box, in the Two-step authentication line, click Change.
4. Turn off the toggle switch Code Generation App, Mail to Mail, or Message to Phone Number.
5. To confirm that you want to disable two-step authentication, enter your user password. If you enter the wrong password three times, the session is terminated and disabling two-step authentication is blocked for 24 hours.
6. Click Disable.

Disable two-step authentication if there is no access to the control panel⁠

If you are not the Account Owner, contact the Account Owner — they should remove you from the user list and add a new user with the correct details.

If you are the Account Owner, two-step authentication can be disabled.

Legal entity

1. Prepare the paperwork:

   • TIN/VAT of the organization;
   • a document confirming the authority of the person who signed the application for access restoration (for the CEO — a copy of the order or decision on appointment, for other persons — a power of attorney) ;
   • template statement;

2. Email your documents to payment@selectel.ru.

3. If there are any questions, we will request additional documents.

Natural person or individual entrepreneur

1. Send your request to support@selectel.ru.
2. We will send you questions about your account and your account activity.
3. Answer the questions in as much detail as possible.
4. If you gave more than 80% correct answers, we will disable two-step authentication.