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Security
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Security

You can change your account access details:

To increase the security of your account, you can:

Change phone number⁠

If you are not the Account Owner, contact the Account Owner — they should unlist you и add a new user with the correct data.

The account holder can request the support team to change their phone number. If you do not have access to the control panel, regain access.

  1. В control panels in the upper right corner, open the menu (account number) and select Profile and settings.
  2. Go to the section Safety.
  3. In the block Account details on the line Phone click Modify.
  4. Enter a new phone number.
  5. Click Send request. A ticket will be automatically created. We will write in the ticket to confirm the data.

Change e-mail address⁠

If you are not the Account Owner, contact the Account Owner — they should unlist you и add a new user with the correct data.

The account owner can request the support team to change their email address via a ticket. If you do not have access to the control panel, regain access.

  1. В control panels in the upper right corner, open the menu (account number) and select Profile and settings.
  2. Go to the section Profile.
  3. In the block Account details on the line Email click Modify.
  4. Enter a new e-mail address.
  5. Click Send request. A ticket will be automatically created. We will write in the ticket to confirm the data.

Change password⁠

If you remember your current password, you can change it in the control panel. If you have forgotten your password, reset it.

  1. В control panels in the upper right corner, open the menu (account number) and select Profile and settings.
  2. Go to the section Safety.
  3. In the block Account login method on the line Password click Modify.
  4. On the page. Password change enter the current password.
  5. Enter a new password.
  6. Click Modify.

Choose how to submit documents to restore access to your account⁠

You may choose one method of submission to regain access to your account.

  1. В control panels in the upper right corner, open the menu and select Profile and settings.

  2. Go to the section Safety.

  3. In the block Restore account access on the line Method of filing click Modify.

  4. Choose how you want to submit your paperwork:

    • in person at the company's office — with presentation of originals;
    • for copies of documents — by e-mail payment@selectel.ru or in person at the company office.

  5. Click Save.

Authorization log⁠

You can use the authorization log to find out who used your account and when. If suspicious activity is detected reset all sessions и change password.

The account owner sees the authorizations of all account users. Invited users see only their authorizations. More information about roles in the manual User types and roles.

  1. В control panels in the upper right corner, open the menu (account number) and select Profile and settings.
  2. Go to the section Authorization log.
  3. Optional: to have information about new authorizations sent to your email, check the checkbox Send notifications about authorization from a new IP to email.

Reset sessions⁠

  1. В control panels in the upper right corner, open the menu (account number) and select Profile and settings.
  2. Go to the section Sessions.
  3. Click Reset sessions other than the active session.

Two-step authentication⁠

For your information

Two-step authentication is not available for federated users.

With two-step authentication, you must enter a password and a one-time confirmation code to log in to your account. Two-step authentication is enabled by default for all users after registration and filling out a profile.

Disable two-step authentication in the control panel and can only be reconnected by the Account Owner. Users with other roles two-step authentication is always enabled, the user can only choose how to receive the code.

To get a one-time use code, you can:

Additionally, you can backup codes that can replace a confirmation code from a text message, email, or authenticator app if you lose access to a phone number, email, or device with an authenticator app. If you lose your backup codes or have used all of them, you can update them in the control panel.

If none of the methods for obtaining a confirmation code are available to you, disable two-step authentication.

Connect login via the authenticator application⁠

You can use any authenticator application — for example, Google Authenticator or Microsoft Authenticator.

  1. В control panels open the menu in the upper right corner and select Profile and settings.
  2. Go to the section Safety.
  3. In the block Account login method on the line Two-step authentication click Modify.
  4. Turn on the toggle switch Code generation application.
  5. Enter the password for the user account. If you enter the password incorrectly three times, the session will be terminated and the two-step authentication connection will be locked for 24 hours.
  6. Click Acknowledge.
  7. Scan the QR code in any authenticator app. If you cannot scan the code, enter the secret key in the app.
  8. Enter the six-digit code generated in the application.
  9. Click Connect.

Connect login via e-mail⁠

The confirmation code comes to the email you provided in your profile.

You can change e-mail address for two-step authentication.

  1. В control panels in the upper right corner, open the menu (account number) and select Profile and settings.
  2. Go to the section Safety.
  3. In the block Account login method on the line Two-step authentication click Modify.
  4. Turn on the toggle switch A letter to the post office.
  5. Enter the password for the user account. If you enter the password incorrectly three times, the session will be terminated and the two-step authentication connection will be locked for 24 hours.
  6. Click Acknowledge.
  7. Enter the four-digit confirmation code you received in the e-mail. The code is valid for five minutes. If you do not have time to enter the code, request it again.
  8. Click Connect.

Connect login via SMS⁠

SMS with a confirmation code comes to the phone number you specified in your profile.

You can change phone number for two-step authentication.

  1. В control panels in the upper right corner, open the menu (account number) and select Profile and settings.
  2. Go to the section Safety.
  3. In the block Account login method on the line Two-step authentication click Modify.
  4. Turn on the toggle switch Message to a phone number.
  5. Enter the password for the user account. If you enter the password incorrectly three times, the session will be terminated and the two-step authentication connection will be locked for 24 hours.
  6. Click Acknowledge.
  7. Enter the six-digit confirmation code you received in the SMS. The code is valid for five minutes. If you do not have time to enter the code, request it again.
  8. Click Connect.

Create backup codes⁠

We recommend creating backup codes the first time you log into your account. One code can be used only once. The number of unused backup codes can be viewed in the following table control panels under Two-step authentication → block Backup codes.

  1. В control panels in the upper right corner, open the menu (account number) and select Profile and settings.
  2. Go to the section Safety.
  3. In the block Account login method on the line Two-step authentication click Modify.
  4. In the block Backup codes click Create.
  5. To confirm the creation of backup codes, enter the user password. If you enter the wrong password three times, the session will be terminated and backup code creation will be blocked for 24 hours.
  6. Click Acknowledge.
  7. Write down or print the codes — they will be hidden after the page is refreshed. Keep backup codes in a safe place.

Update backup codes⁠

If you have lost your backup codes or used all the codes, you can update them. After updating, the backup codes you created earlier will no longer work.

  1. В control panels in the upper right corner, open the menu (account number) and select Profile and settings.
  2. Go to the section Safety.
  3. In the block Account login method on the line Two-step authentication click Modify.
  4. In the block Backup codes click Update.

Change email or phone number for two-step authentication⁠

  1. Change your phone number or e-mail address.
  2. Disable two-step authentication.
  3. Reconnect two-step authentication via TEXTING or e-mail.

Disable two-step authentication if you have access to the control panel⁠

Only the Account Owner can disable two-step authentication in the Control Panel.

  1. В control panels in the upper right corner, open the menu (account number) and select Profile and settings.
  2. Go to the section Safety.
  3. In the block Account login method on the line Two-step authentication click Modify.
  4. Turn off the toggle switch Code generation application, A letter to the post office or Message to a phone number.
  5. To confirm that you want to disable two-step authentication, enter your user password. If you enter the wrong password three times, the session is terminated and disabling two-step authentication is blocked for 24 hours.
  6. Click Disconnect.

Disable two-step authentication if there is no access to the control panel⁠

If you are not the Account Owner, contact the Account Owner — they should unlist you и add a new user with the correct data.

If you are the Account Owner, two-step authentication can be disabled.

  1. Prepare the paperwork:

    • TIN/VAT of the organization;
    • a document confirming the authority of the person who signed the application for restoration of access (for the General Director — a copy of the order or decision on appointment, for other persons — a power of attorney);
    • statement on template;

  2. Send the documents to the e-mail payment@selectel.ru.

  3. If there are any questions, we will request additional documents.