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Account Notifications
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Account Notifications

You can receive email notifications:

  • on the state of the infrastructure and the balance sheet;
  • changes to the tickets;
  • notifications that come in the Notification Center.

Email notifications are categorized into categories.

A user with the Account Owner role receives all notifications. Only users with the Account Owner or User Administrator roles can subscribe a user to a category or unsubscribe-from-category.

For the Balance and Payments category, you can enable Telegram notifications.

Notification categories⁠

For your information

A user with the Subscriber role can only access the Accounting Documents and Balance and Payments categories.

Account and Agreement
  • Change of profile data;
  • change of agreement;
  • change of partner program terms;
  • change of terms of service provision;
  • account deletion
Accounting documents
  • Invoices for payment;
  • reporting documents;
  • change of payment data;
  • information about EDI;
  • change of payment processing
Balance and payments
  • Debts;
  • refunds;
  • postponement of blocking or deletion of a resource for non-payment;
  • account debit;
  • top-up problems
Scheduled maintenance
  • Technical work that affects your infrastructure;
  • crashes and outages
Services and services
  • Status of services and services in use;
  • ordering new infrastructure;
  • product updates

Subscribe to the notification category⁠

For your information

Only users with the Account Owner and User Administrator roles can subscribe to a notification category.

  1. From Control Panel, open the menu in the upper right corner and select Profile & Settings.
  2. Go to Account Notifications.
  3. Open the User Subscriptions tab → tab to the desired notification category.
  4. Click Add Recipients.
  5. Select the recipients of the notifications.
  6. Press Add.

Unsubscribe from notification category⁠

For your information

Only users with the Account Owner and User Administrator roles can unsubscribe a user from a notification category. A user with the Account Owner role cannot be unsubscribed from notifications.

  1. From Control Panel, open the menu in the upper right corner and select Profile & Settings.
  2. Go to Account Notifications.
  3. Open the User Subscriptions tab → tab to the desired notification category.
  4. In the row with the desired user, click .
  5. Enter the user's email.
  6. Press Delete. The user will be notified that they are unsubscribed from notifications.

Connect notifications in Telegram⁠

For your information

Notifications in Telegram are not available for users with the Subscriber role.

If you are subscribed to Balance & Payments category notifications, you can connect Telegram notifications. If you are not subscribed to the Balance & Payments category, please contact your Account Owner or User Admin first — they can subscribe you to the correct notification category.

  1. Authorize on Telegram.
  2. From Control Panel, open the menu in the upper right corner and select Profile & Settings.
  3. Go to Account Notifications.
  4. In the Telegram block, click Connect.
  5. Scan the QR code or follow the link on Telegram.
  6. Send the `/start' command.

Turn off notifications in Telegram⁠

  1. From Control Panel, open the menu in the upper right corner and select Profile & Settings.
  2. Go to Account Notifications.
  3. In the Telegram block, click Disable.