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Security
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Security

To ensure account security, you can:

Change password⁠

If you forgot your account password, recover it.

  1. From Control Panel, open the menu in the upper right corner and select Profile & Settings.
  2. Go to Change Password.
  3. Enter the current password.
  4. Enter a new password.
  5. Click Change Password.

Determine how to submit documents⁠

To increase account security, you can define a single submission method for changing your email address.

  1. From Control Panel, open the menu in the upper right corner and select Profile & Settings.

  2. Go to Restore Access.

  3. Choose how you want to submit your paperwork:

    • with presentation of originals — in person at the company's office;
    • for copies of documents — by email payment@selectel.ru or in person at the company's office.

  4. Click Save.

Authorization log⁠

You can use the authorization log to see who has used your account and when. If suspicious activity is detected, reset all sessions and change password.

The account owner sees the authorizations of all users in the account. Invited users only see their authorizations. See User and Role Management for details.

  1. From Control Panel, open the menu in the upper right corner and select Profile & Settings.
  2. Go to Authorization Log.
  3. Optional: to receive information about new authorizations to email, check the box Send authorization notifications to email.

Reset sessions⁠

  1. From Control Panel, open the menu in the upper right corner and select Profile & Settings.
  2. Go to Sessions.
  3. Press Reset sessions other than active.

Two-step authentication⁠

Two-step authentication is not available for federated users.

With two-step authentication, you must enter a password and a one-time confirmation code to log into your account. Two-step authentication is enabled by default for all users after they register and fill out a profile. The first time the confirmation code comes in an SMS to the phone number you specified in your profile.

After the first login, you can connect another way to receive a one-time confirmation code. You can get the code:

  • in authenticator-app, such as Google Authenticator or Microsoft Authenticator. You can get the code even if there is no internet or cellular network on your device;
  • SMS — the message comes to the phone number you specified in your profile. You can change phone number to receive SMS.

Disable two-step authentication in the control panel and only the Account Owner can re-enable it. For users with other roles two-step authentication is always enabled, the user can only choose how to receive the code.

You can create backup codes that can replace a confirmation code from a text message or authenticator app if you lose access to a phone number or device with an authenticator app. If you have lost the backup codes or used all the codes, you can update them in the control panel.

If neither method of obtaining a confirmation code is available to you, disable two-step authentication.

Connect login via the authenticator application⁠

You can use any authenticator application, such as Google Authenticator or Microsoft Authenticator.

  1. From Control Panel, open the menu in the upper right corner and select Profile & Settings.
  2. Go to Double Step Authentication.
  3. Turn on the toggle switch Code Generation Application.
  4. To confirm the two-step authentication connection, enter the user password. If you enter your password incorrectly three times, the session will be terminated and the two-step authentication connection will be locked for 24 hours.
  5. Press Confirm.
  6. If you don't have an authenticator app, download one.
  7. Scan the QR code in any authenticator app. If you can't scan the code, enter the secret key in the app.
  8. Enter the six-digit code generated in the application.
  9. Press Connect.

Connect login via SMS⁠

The confirmation code is sent by SMS to the phone number you specified in your profile.

You can change phone number for two-step authentication.

  1. From Control Panel, open the menu in the upper right corner and select Profile & Settings.
  2. Go to Double Step Authentication.
  3. Activate the Message to phone number toggle switch.
  4. To confirm the two-step authentication connection, enter the user password. If you enter the wrong password three times, the session will be terminated and the two-step authentication connection will be locked for 24 hours.
  5. Press Confirm.
  6. Enter the six-digit confirmation code sent by SMS. The confirmation code is valid for five minutes. After one minute, you can request a new confirmation code.
  7. Press Connect.

Create backup codes⁠

We recommend creating backup codes the first time you log into your account. Each code can only be used once. The number of unused backup codes can be viewed in Control Panel under Two-Step Authentication → Restore Codes.

  1. From Control Panel, open the menu in the upper right corner and select Profile & Settings.
  2. Go to Double Step Authentication.
  3. In the Reserve Codes block, click Create.
  4. To confirm the creation of backup codes, enter the user password. If you enter your password incorrectly three times, the session will be terminated and the creation of backup codes will be blocked for 24 hours.
  5. Press Confirm.
  6. Write down or print the codes — they will be hidden after the page refreshes. Keep backup codes in a safe place.

Update backup codes⁠

If you have lost your backup codes or used all the codes, you can update them. After the update, the backup codes you created earlier will no longer work.

  1. From Control Panel, open the menu in the upper right corner and select Profile & Settings.
  2. Go to Double Step Authentication.
  3. In the Restore Codes block, click Update.

Change phone number for two-step authentication⁠

Changing the phone number for two-step authentication can be done by the Account Owner or User Administrator.

If you are not the Account Owner, contact the Account Owner or User Administrator — they can change user data.

  1. Change phone number.
  2. Disable two-step authentication.
  3. Reconnect two-step authentication via SMS or authenticator-app.

Disable two-step authentication if there is access to the control panel⁠

Only the Account Owner can disable two-step authentication in the Control Panel.

  1. From Control Panel, open the menu in the upper right corner and select Profile & Settings.
  2. Go to Double Step Authentication.
  3. Turn off the toggle switch Application for code generation or Message to phone number.
  4. To confirm that two-step authentication is disabled, enter the user's password. If you enter your password incorrectly three times, the session will be terminated and disabling two-step authentication will be locked for 24 hours.
  5. Press Disable.

Disable two-step authentication if there is no access to the control panel⁠

If you are not the Account Owner, contact the Account Owner — they should remove you from the user list and add a new user with the correct details.

If you are the Account Owner, two-step authentication can be disabled.

  1. Prepare the paperwork:

    • TIN/VAT of the organization;
    • document confirming the authority of the person who signed the application for restoration of access (for the General Director — a copy of the order or resolution on appointment, for other persons — a power of attorney) ;
    • application at шаблону.

  2. Email your documents to payment@selectel.ru.

  3. If there are any questions, we will request additional documents.