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Account Notifications
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Account Notifications

You can receive email notifications:

  • on the state of the infrastructure and the balance sheet;
  • changes to the tickets;
  • the notifications that come in control panel.

Email notifications are categorized into categories.

A user with the Account Owner role receives all notifications. Subscribe a user to a category or write her off Only users with the Account Owner or User Administrator roles can do this.

For the category "Balance and payments" you can connect notifications in Telegram.

Notification categories⁠

For your information

A user with the Subscriber role can only access the Accounting Documents and Balance and Payments categories.

Account and contract
  • Changing profile data;
  • contract modification;
  • changing the terms and conditions of the affiliate program;
  • changes in the terms and conditions of services;
  • account deletion
Accounting documents
  • Invoices to pay;
  • reporting documents;
  • change in payment information;
  • EDI information;
  • change in payment processing
Balance sheet and payments
  • Indebtedness;
  • refund;
  • postponement of blocking or deletion of the resource for non-payment;
  • a debit from the account;
  • replenishment problems
Planned works
  • Technical work that affects your infrastructure;
  • accidents and malfunctions
Services and facilities
  • The status of services and services used;
  • ordering new infrastructure;
  • product updates

Subscribe to a notification category⁠

For your information

Only users with the Account Owner and User Administrator roles can subscribe to a notification category.

  1. In control panel go to Access control → Account Notifications.
  2. Open the tab User subscriptions → tab of the desired notification category.
  3. Click Add recipients.
  4. Select the recipients of the notifications.
  5. Click Add.

Unsubscribe from the notification category⁠

For your information

Only users with the Account Owner and User Admin roles can unsubscribe a user from a notification category. A user with the Account Owner role cannot be unsubscribed from notifications.

  1. In control panel go to Access control → Account Notifications.
  2. Open the tab User subscriptions → tab of the desired notification category.
  3. In the row with the desired user, click .
  4. Enter the user's email.
  5. Click Delete. The user will be notified that they are unsubscribed from notifications.

Connect notifications in Telegram⁠

For your information

Notifications in Telegram are not available for users with the Subscriber role.

If you are subscribed to the "Balance and Payments" category notifications, you can connect Telegram notifications. If you are not subscribed to the Balance & Payments category, please contact your Account Owner or User Admin first — they can subscribe you to the desired notification category.

  1. Authorize on Telegram.
  2. In control panel go to Access control → Account Notifications.
  3. In the block Telegram click Connect.
  4. Scan the QR code or follow the link on Telegram.
  5. Send the command /start.

Turn off notifications in Telegram⁠

  1. In control panel go to Access control → Account Notifications.
  2. In the block Telegram click Disconnect.