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Do away with the hardware firewall
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Do away with the hardware firewall

If you do not cancel the firewall before the last day of the paid period, it will automatically renew and continue to be charged. You can only get a refund for full unused months. Please refer to the Terms and Conditions of Network Equipment for more details.

When the firewall is disabled, all infrastructure protected by the firewall will be unavailable. To avoid disruption of operations, reconfigure traffic to bypass the firewall beforehand.

Do away with the hardware firewall⁠

  1. In the Control Panel, on the top menu, click Products and select Dedicated Servers.
  2. Go to the Firewalls section.
  3. From the firewall 's menu, select Reject firewall lease.
  4. Select the reason for rejection.
  5. Enter the name of the firewall.
  6. Click Cancel Rental. The firewall will run until the end of the paid period, at which time you can renew the service with your settings intact.
  7. If the firewall was paid for more than one month and you want a refund for full unused months, create a ticket.

Resume service⁠

  1. In the Control Panel, on the top menu, click Products and select Dedicated Servers.
  2. Go to the Firewalls section.
  3. If the firewall is not in the list, the remaining balance of the paid perod has expired and the firewall has been removed. Re-order the firewall and perform the configuration.
  4. If the firewall is listed, select Renew Lease from its menu.
  5. Select a rate plan.
  6. Click Resume Rental. The first payment will be charged when the remaining paid period ends.