Skip to main content
Balances
Last update:

Balances

An account balance is an account from which services are paid for according to payment models. An account can have one of two types of balances, either a single balance or a balance divided by service type. Each balance has two types of funds that can be used to pay for services: basic funds and bonuses.

You replenish your balance and the funds are deducted from it when you order or renew services. Account balance and service debiting is managed by the billing system — an automated system of accounting of services provided, their tariffication, calculation of payments and billing.

You can view balances and their charges in the control panel: in the top menu, click BillingBilling Overview section.

Types of balances

An account can have a single balance or multiple balances by service type.

Unified balance sheet

The account has one balance from which all services are paid.

Balances by type of service

Balances in the account are divided by service type:

The service is paid from one of the balances and does not affect the others, which allows you to control the costs of different services.

note

For example, cloud servers are paid from the cloud platform's balance — if it runs out of money, it won't affect the VMware-based cloud because it's paid from a different balance.

You can transfer funds from your primary balance to and from service balances.

You can switch from balances by service type to a single balance.

Types of funds on the balance sheet

The procedure for debiting funds depends on the payment model and debit method.

If your account uses balances by service type, you can transfer funds of the same type between balances: basic funds to basic, bonuses to bonuses.

View service balance

You can view the state of the balance, from which the service is paid, in the control panel. To do this, go to the section of this service, the balance is displayed at the top of the page.

If the account has a single balance, the balance can be viewed on any page.

Switch to a single balance sheet

After the switch:

  • all funds will be transferred to a single balance sheet according to the type — fixed assets to fixed assets, bonuses to bonuses;
  • If the cloud platform, VMware-based cloud, storage, and CDN balances were in arrears, they will be deducted from the primary balance;
  • if several balance notifications are set up, only the notification with the maximum threshold will remain;
  • autoreplenishments scheduled autoreplenishments will be transferred to a single balance, for autoreplenishments by threshold only one autoreplenishment will be transferred.

To switch to a single balance:

  1. If you have more than one threshold autofill connected, keep one autofill and remove the others.
  2. In the control panel, on the top menu, click Billing.
  3. Go to the Billing Overview section.
  4. Click Go to a single balance.
  5. Check the terms of the transition and click Go.