Top up balance

Last update: April 04 2024

Top up balance

For your information

You can top up your balance only in Russian rubles (₽).

Ways to top up⁠

The top-up method depends on the account type and country of residence that was specified at registration.

Резиденты РФ

Personal account	By bank card, by bank account transfer, by QR code, via YouMoney wallet
Business account: Legal entity	By bank card, by bank account transfer, by QR code
Business account: Individual Entrepreneur	By bank card, by bank account transfer, by QR code
Business Account: Government Institution	By bank account transfer

Нерезиденты РФ

Personal account	By bank card (MIR, Russian Visa or MasterCard), by bank account transfer, via YouMoney wallet
Business account	By bank card (MIR, Russian Visa or MasterCard), by bank account transfer

Top up⁠

Money is credited instantly with all methods of replenishment, except for transfers from the bank account. The speed at which money is credited on transfers depends on your bank.

Банковская карта

It is possible to replenish the balance only from Russian Visa or MasterCard cards or MIR cards.

1. From dashboard in the upper right corner, open the menu (account number) and select Balance & Payments.
2. Go to Billing Overview.
3. In the Balance box, click Fill Balance.
4. Select payment method Bank Cards.
5. Optional: check the Save Map checkbox.
6. If the account has balances by service type, select the balance to replenish.
7. Enter the payment amount (at least 100 ₽) and press Continue. You will be redirected to the Your Payments processing center page.
8. Enter card details and confirm payment.
9. Optional: configure autopayment.

QR-код (СБП)

To pay by QR code, you must have an account with a Russian bank participating in the fast payment system (the list of banks can be viewed on the SBP website) and the bank's mobile application.

1. From dashboard in the upper right corner, open the menu (account number) and select Balance & Payments.
2. Go to Billing Overview.
3. In the Balance box, click Fill Balance.
4. Select payment method QR code.
5. If the account has balances by service type, select the balance to replenish.
6. Enter the payment amount (at least 100 ₽) and press Continue. A QR code for payment will be generated.
7. In your bank's app, open the QR code payment.
8. Scan the QR code.
9. Confirm payment.

ЮMoney-кошелек

Read about ways to fund your YouMoney Wallet at YouMoney's website.

1. From dashboard in the upper right corner, open the menu (account number) and select Balance & Payments.
2. Go to Billing Overview.
3. In the Balance box, click Fill Balance.
4. Select a payment method YouMoney.
5. If the account has balances by service type, select the balance to replenish.
6. Enter the payment amount (at least 100 ₽) and press Continue. You will be redirected to the YouMoneu website.
7. Authorize and confirm the payment.

Банковский счет

If an account has balances by service type, you can't select a balance when making a payment on an account — the money is credited to the main balance. Once the payment is credited, you will be able to transfer money to another balance.

Payment processing takes up to three business days, processing speed depends on the bank.

1. From dashboard in the upper right corner, open the menu (account number) and select Balance & Payments.

2. Go to Billing Overview.

3. In the Balance box, click Fill Balance.

4. Select the payment method Bank Account.

5. Enter the payment amount (at least 100 ₽) and press Continue. An invoice for payment will be generated in the control panel.

6. Email the invoice or download it in PDF format. You can do this later on the account page.

7. In the payment order, specify the data from the invoice:

   • the amount of the payment. To change the amount, generate a new invoice;
   • details of the payee (Selectel details);
   • payer's details.

8. If you are paying the invoice yourself, please indicate the purpose of payment from the invoice.

9. If the invoice is paid by a third party (a legal entity or an individual), specify in the destination: "Payment for <Full name of an individual, name of a legal entity or sole proprietor to whom the account is registered>, under personal account No. <Personal account number of an individual, legal entity or individual entrepreneur>".

10. If an individual is paying the invoice of a legal entity or sole proprietorship, attach a power of attorney to represent the interests of the legal entity or sole proprietorship (power of attorney template). A one-year power of attorney may be granted for an individual. If you make repeated payments during the term of the proxy, you do not need to provide it again.

11. Optional: set up autobill.

12. If the money is taking a long time to arrive, you can expedite the enrollment. To do this, create a ticket and attach to it a payment order with a bank stamp of execution.

View payment status⁠

1. From dashboard in the upper right corner, open the menu (account number) and select Balance & Payments.

2. Go to Transaction History.

3. Click on the operation.

4. In the Status field, view the status of the payment.

   Waiting for payment	Payment created in the control panel, but payment has not been made
   Credited	Money has been credited or charged for the service
   Conditionally credited	Money has been credited and is available for use, but has not yet been credited to the Selectel account
   Waiting for clarification	Money has been received, but not credited to the balance (payment was received from a third party or incorrect payment purpose is specified), please wait for a ticket from technical support
   Rejected	Processing center rejected the payment (incorrect card data, problems on the bank's side, etc.) Returned etc.)
   Refunded	Bank card payment refunded on the basis of refund documents
   Deleted	Payment deleted because the money was not received. Unpaid bank accounts are deleted after 30 days, other payments after three days