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Top up balance
Last update:

Top up balance

For your information

You can top up your balance only in Russian rubles (₽).

Ways to top up

The top-up method depends on the account type and country of residence that was specified at registration.

Personal accountBy bank card,
by bank account transfer,
by QR code,
via Qiwi and YouMoney wallets
Business account:
Legal entity
By bank card,
by bank account transfer,
by QR code
Business account:
Individual Entrepreneur
By bank card,
by bank account transfer,
by QR code
Business Account:
Government Institution
By bank account transfer

Top up

With all methods of balance replenishment money is credited instantly, except for transfers from the bank account. The speed at which money is credited on transfers depends on your bank.

It is possible to replenish the balance only from Russian Visa or MasterCard cards or MIR cards.

  1. From Control Panel, open the menu in the upper right corner and select Balance & Payments.
  2. Go to Billing Overview.
  3. In the Balance box, click Fill Balance.
  4. Select payment method Bank Cards.
  5. Optional: check the Save Map checkbox.
  6. If the account has balances by service type, select the balance to replenish.
  7. Enter the payment amount (at least 100 ₽) and press Continue. You will be redirected to the Your Payments processing center page.
  8. Enter card details and confirm payment.
  9. Optional: configure autopayment.

View payment status

  1. From Control Panel, open the menu in the upper right corner and select Balance & Payments.

  2. Go to Transaction History.

  3. Click on the operation.

  4. In the Status field, view the status of the payment.

    Waiting for paymentPayment created in the control panel, but payment has not been made
    CreditedMoney has been credited or charged for the service
    Conditionally creditedMoney has been credited and is available for use, but has not yet been credited to the Selectel account
    Waiting for clarificationMoney has been received, but not credited to the balance (payment was received from a third party or incorrect payment purpose is specified), please wait for a ticket from technical support
    RejectedProcessing center rejected the payment (incorrect card data, problems on the bank's side, etc.) Returned etc.)
    RefundedBank card payment refunded on the basis of refund documents
    DeletedPayment deleted because the money was not received. Unpaid bank accounts are deleted after 30 days, other payments are deleted after 3 days