Connect backup by agents

Last update: June 04 2025

1. Order the service Backup by agents.
2. Connect to the Veeam Service Provider Console portal.
3. Download the management agent.
4. Install the management agent.
5. Install the backup agent.
6. Configure the backup.

1. Order the service Backup by agents⁠

1. In the Control Panel, click Products in the top menu and select Veeam Agent.
2. Click Order Veeam Agent Service.
3. Specify the number of agents.
4. Specify the amount of space in the repository (can be a multiple of 50 GB).
5. Click Pay.
6. We will create a ticket and send you login and password details to access the Veeam Service Provider Console portal.

2. Connect to the portal⁠

For more information about working with the portal, see Working with Veeam Service Provider Console.

1. Open the Veeam Service Provider Console portal (vac.selectel.ru).
2. In the Username field, enter the data for accessing the portal from the ticket: Company\User.
3. Enter your password.
4. Click Log in.

3. Download the management agent⁠

1. In the Veeam Service Provider Console portal, go to Discovery → Managed Computers.

2. Open the Discovered Computers tab.

3. Click Download Agent and select your operating system.

4. Specify the desired period of validity of the installation script and click Download. The installation script will be downloaded locally:

   • Linux: file LinuxAgentPackages.sh
   • Windows: ManagementAgent.exe file

4. Install the management agent⁠

Once connected, the management agent will be available in the Veeam Service Provider Console portal to install the backup agent and configure backups.

Linux

1. Copy the installation script to the desired server.

2. Install the management agent:

   sudo ./’LinuxAgentPackages.sh’

3. Open the configuration file of the management agent (/etc/veeamma/config.cfg).

4. For the vcf_handshake_timeout parameter, specify a value of 120000.

5. Restart the management agent:

   sudo veeamconsoleconfig --restart_service

6. Check the connection status:

   sudo veeamconsoleconfig -s

7. If the management agent fails to connect, it will retry until it successfully connects. You can initiate a premature connection attempt by restarting the agent:

   sudo veeamconsoleconfig --restart_service

Windows

Agents should be installed and configured under an account with local administrator rights on the nodes being backed up. The rights for connecting the management agent to gateways and the rights for connecting to the Veeam Service Provider Console portal are the same.

You can install the agent immediately on the node to be backed up or download the distribution to a local machine and then copy it to each node to be backed up.

1. Run the downloaded Management Agent distribution on the host with local administrator privileges.

2. Agree to the license agreement.

3. Leave the other parameters unchanged, start the installation and wait for it to complete.

4. Launch the Veeam Management Agent application.

5. Optional: Specify 6531266DCB159898444100955268C7F6853968F9 to verify the certificate fingerprint installed in Veeam Service Provider Console and Veeam Cloud Connect® portal.

6. Optional: prescribe local administrator rights for subsequent installation of the backup agent from the portal. Input format:

   • .\Administrator — for the local account;
   • Domain\Administrator — for the domain account.

7. Press OK.

8. Check that the agent has Connected status.

5. Install the backup agent⁠

Linux

1. In the Veeam Service Provider Console portal, go to Discovery → Managed Computers.
2. Open the Discovered Computers tab.
3. Check all nodes with management agents connected.
4. Click Install Backup Agent.
5. In the Backup Agent Setup window, select a backup policy or create a new one. You will be able to edit the policy or select a different one later.
6. Click Apply.

Windows

1. In the Veeam Service Provider Console portal, go to Discovery → Managed Computers.

2. Open the Discovered Computers tab.

3. Check all nodes with management agents connected.

4. Click Install Backup Agent.

5. The Backup Agent installation window opens.

6. If local host administrator rights were specified when configuring the management agent, in the Use guest OS credentials from select Account specified in the discovery rule or in the management agent settings block.

7. If local administrator rights have not been specified, select The following user account → + Create New and enter the node's local administrator credentials:

   • If using a local account, add .\\\ (local user, for example .\Administrator) before the name;
   • if a domain account is used, use the Domain\Name format. To install backup agents on multiple nodes at the same time, the account must be on each node.

8. Optional: To bind a backup policy to the selected nodes along with installing backup agents, select a policy in the Backup policy to apply menu or click + Create New to create a new one. The Enable read only UI access for the backup agent toggle switch will be automatically enabled . It defines Agent UI Mode, which enables the ability to manage the backup agent locally on the node as soon as it is installed.

9. If you want to add a policy later, select No policy.

10. Click Apply.

6. Configure the backup⁠

You can customize backup rules and schedules:

• on the Veeam Service Provider Console portal. For more information, see Creating Backup Policies in Veeam: Linux, Windows documentation;
• on the backup agent. For more details, see the Creating Backup Job documentation of Veeam: Linux, Windows.

When configuring the Retention Policy in the backup policy (step 8), note that the last known retention policy is applied to all backups for which the retention period is specified in days. If you delete or disable the backup policy, the backups will be deleted after the specified number of days. To prevent this from happening, select point-in-time storage.