VMware-based public cloud FAQs
Organizations, vDCs, pools, regions
I can't get into the Cloud Director panel, although I have money on my account
Perhaps you are trying to access the Moscow Cloud Director account through the St. Petersburg Cloud Director web panel (or vice versa). In this case, check the web panel address:
- for Moscow resources:
vcd-msk.selectel.ru
- for resources in St. Petersburg:
vcd.selectel.ru
The Cloud Director account is locked for 10 minutes after 5 unsuccessful password attempts. You can change the password under the Users tab control panel.
I can't see my vDCs in the Cloud Director dashboard, what should I do?
We have two Cloud Director panels in our infrastructure — for resources in Moscow (vcd-msk.selectel.ru
) and in St. Petersburg (vcd.selectel.ru
). Therefore, Moscow resources are managed through the Moscow Cloud Director, while resources in St. Petersburg are managed through the St. Petersburg Cloud Director.
To open the region-specific Cloud Director, click on the title of the virtual data center card in the control panel.
You can link two regions in the same web panel using the function Multisite, details in the documentation.
How to transfer VMs from one pool to another?
You can only change the VM pool for the entire vApp:
- Move the VM to a separate vApp.
- Turn off this vApp in the Cloud Director interface, and then in the context menu select Move to.
- In the column Virtual Datacenter select a data center with a different pool type.
- Click OK.
For VMs with disk up to 40GB, the transfer time is no more than 10 minutes.
I need to transfer vDC to another account, is that possible?
Yes. It is possible, but with conditions and limitations:
- there should be no vDC on the new account;
- you can only transfer all the vDCs from the old account to the new account at once;
- migration is performed at the Organization level, i.e. the Organization and all vDCs in it are migrated at once;
- there is no VM downtime;
- all users of the Organization are saved and migrated with it.
To transfer, you must submit a request through the ticket system.
What are the limits on resources and number of vDCs?
Number of virtual data centers per account — 5.
To see the limits of the virtual data center, please see the manual Create a virtual data center.
How do I remove vDC?
Only empty vDCs can be deleted. Remove all vApps, VMs, vApp templates and directories via Cloud Director beforehand.
In the control panel, go to VMware-based cloud. Expand the menu (⋮) in the virtual data center card and press Delete data center.
Networks
How many networks can be created in one vDC?
Up to 50 networks in one vDC. The limit can be increased at the customer's request.