---
title: "Restore files and folders"
sidebar_label: "Restore files and folders"
sidebar_position: 3
description: "How to restore files and folders using Veeam Recovery Media on Linux and using a backup agent on Linux and Windows"
---
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# Recover files and folders
You can recover files and folders:
* [via the Veeam Service Provider Console portal](#via-vac-selectel-ru-portal) (Linux, Windows);
* [using Veeam Recovery Media](#via-veeam-recovery-media) (Linux);
* [using the backup agent](#via-backup-agent-interface) (Linux, Windows).
## Recover files via the Veeam Service Provider Console portal \{#via-vac-selectel-ru-portal}
:::info
Veeam Agent must be running on the source machine and connected to the Veeam Service Provider Console. If the backup agent is unavailable, file restoration via the Veeam Service Provider Console portal is impossible.
:::
Any type of backup created via Veeam Agent is suitable for recovering files and folders via the portal.
During recovery, the backup agent mounts the file system from the backup into the `/mnt/backup` directory (Linux) or `C:\VeeamFLR` (Windows). Learn more about file recovery in the [Performing File-Level Restore](https://helpcenter.veeam.com/docs/vac/provider_user/flr.html) article in the Veeam documentation.
1. On the [Veeam Service Provider Console](https://vac.selectel.ru/) portal, go to **Management** → **Protected Data**.
2. Select the virtual machine with the files you want to recover.
3. Click **File-Level Restore Portal**. The recovery portal will open in a new tab.
4. In the left menu, under **Restore Point**, click **Select**.
5. Select a restore point and click **Select**.
6. If multiple backup policies are assigned to the virtual machine, choose the policy in the **Job** field in the left menu.
7. Select the files and folders you want to recover. If indexing was enabled in the backup policy settings, you can use the file search on the **Search** tab.
8. Click **Add to Restore List**.
9. Open the **Restore List**.
10. If you want to recover files to the original location without overwriting existing files, click **Restore** → **Keep**. If a file with the same name exists, the recovered file will be renamed with the **RESTORED- \*\*\*\* prefix**.
11. If you want to recover files to the original location and overwrite existing files, click **Restore** → **Overwrite**. If a file with the same name exists, it will be replaced by the file from the backup.
12. If you want to download files as an archive, click **Download** and enter the administrator credentials for the source machine. Files will be downloaded through the source machine, which may affect download speeds.
13. Optional: on the **Audit** tab, verify that the files have been recovered. The backup from which the files were recovered will be unmounted from the source machine 30 minutes after the recovery portal tab is closed or after inactivity.
## Recover files using Veeam Recovery Media \{#via-veeam-recovery-media}
Linux
1. Connect the Veeam Recovery Media drive to the machine.
2. In BIOS/UEFI, set the boot priority to this drive.
3. Turn on the machine and wait for Veeam Recovery Media to load. The SSH server will start automatically and provide connection parameters.
4. If SSH is not required, click **Proceed without SSH**.
5. Accept the license agreement and click **Continue**.
6. Click **Configure network** → **Edit a connection**.
7. Configure the network settings for internet access and click **OK**.
8. Click **Back**.
9. Click **Activate a connection**.
10. Once configuration is complete, click **OK**.
11. Select the **Restore files** recovery type. Wait for the file system to finish mounting.
12. To display files after mounting is complete, click **Start file browser**. The Midnight Commander file manager will open. The files on the machine (`/mnt/system`) will be displayed on the left, and the files in the backup (`/mnt/backup`) on the right.
13. Select the files and directories for recovery and copy them to the machine.
14. To exit the file manager, press **F10**.
15. To complete the process, click **Stop backup mount**, shut down the machine, and remove the drive with Veeam Recovery Media.
## Recover files using the backup agent \{#via-backup-agent}
Any type of backup created via Veeam Agent (Entire computer, Volume level, File level) is suitable for recovering files and folders. File recovery is performed on a running system with the backup agent installed.
The following file recovery options are available:
* [via the backup agent interface](#via-backup-agent-interface) (Linux, Windows);
* [via the command line](#via-command-line) (Linux).
Learn more about preparing for file recovery in the Before You Begin instructions ([Linux](https://helpcenter.veeam.com/docs/agentforlinux/userguide/files_restore_before.html?ver=60), [Windows](https://helpcenter.veeam.com/archive/agentforwindows/50/userguide/files_restore_before.html)) of the Veeam documentation.
### Recover files via the backup agent interface \{#via-backup-agent-interface}
Linux
During recovery, the backup agent mounts the file system from the backup into the `/mnt/backup` directory.
1. Launch the interface:
```bash
sudo veeam
```
2. Press **R**.
3. Select the policy and press **Enter**.
4. Select a restore point and press **Enter**. Wait for the file system to finish mounting.
5. Press **Enter**.
6. Press **Esc**.
7. In the `/mnt/backup` directory, verify that the mounted file system is available.
8. Copy the necessary files and directories from the mounted system to the machine (for example, using the `cp` command).
9. Invoke the backup agent interface:
```bash
sudo veeam
```
10. To unmount the backup, press **U**.
11. If the message “Target is busy” appears, the copy process is not yet finished or the working directory is inside the mounted backup (`/mnt/backup`). Return to the user's home directory by running the `cd` command without arguments.
12. To exit the backup agent interface, press **Esc**.
Windows
1. Launch the File Level Restore Wizard; learn more in the [Step 1. Launch File Level Restore Wizard](https://helpcenter.veeam.com/docs/agentforwindows/userguide/files_restore_launch.html?ver=60) article of the Veeam documentation.
2. In the **Restore point** section, select a restore point.
3. Follow the wizard instructions. A window with the directory structure from the backup for the selected restore point will open.
4. Select the files or folders to copy to a selected location on the node or recover to the original location, with the option to keep or overwrite the original data.
### Recover files via the command line \{#via-command-line}
Linux
Learn more about command line recovery in the [Restoring Files and Folders with Command Line Interface](https://helpcenter.veeam.com/docs/agentforlinux/userguide/files_restore_cmd.html?ver=60) article of the Veeam documentation.
1. List the available backups (policies):
```bash
veeamconfig backup list --all
```
2. Copy the Backup ID of the required policy.
3. View available restore points:
```bash
veeamconfig point list --backupid
```
Specify `` — the Backup ID of the policy.
4. Copy the OIB ID of the required restore point.
5. Mount the file system from the restore point:
```bash
veeamconfig point mount --id --mountdir
```
Specify:
* `` — OIB ID of the restore point; ;
* `` — path to the directory where the file system will be mounted.
6. Wait for the **Restore point is mounted** message.
7. Copy the Session ID.
8. Copy the necessary files and directories from the mounted backup (for example, using the `cp` command).
9. After recovery, unmount the restore point:
```bash
veeamconfig session stop --id
```
Specify ``, the session ID.