Connect backup by agents

Last update: March 04 2024

Connect backup by agents

1. Order Agent Backup Service.
2. Connect to the Veeam Service Provider Console portal.
3. Download management agent.
4. Install the management agent.
5. Install the backup agent.
6. Configure backup.

1. Order the service Backup by agents⁠

1. In Control Panel, go to Additional Services → Veeam Agent.
2. Click Order Veeam Agent service.
3. Specify the number of agents.
4. Specify the amount of space in the repository (can be a multiple of 50 GB).
5. Click Pay.
6. We will create a ticket and send you login and password details to access the Veeam Service Provider Console portal.

2. Connect to the portal⁠

For more information about working with the portal, see Working with Veeam Service Provider Console.

1. Open the Veeam Service Provider Console portal (vac.selectel.ru).
2. In the Username field, enter portal access credentials from ticket: Company\User.
3. Enter your password.
4. Press Log in.

3. Download Management Agent⁠

1. On the Veeam Service Provider Console, go to Discovery → Managed Computers.

2. Open the Discovered Computers tab.

3. Click Download Agent and select your operating system.

4. Specify the desired period of validity of the installation script and click Download. The installation script will be loaded locally:

   • Linux: LinuxAgentPackages.sh file
   • Windows: ManagementAgent.exe file

4. Install the management agent⁠

Once connected, the management agent will be available in the Veeam Service Provider Console portal for install-backup-agent and configure-backup.

Linux

1. Copy the installation script to the desired server.

2. Install the management agent:

   sudo ./'LinuxAgentPackages.sh'

3. Open the configuration file of the management agent (/etc/veeamma/config.cfg).

4. For the vcf_handshake_timeout parameter, specify a value of 120000.

5. Restart the management agent:

   sudo veeamconsoleconfig --restart_service

6. Check the status of the connection:

   sudo veeamconsoleconfig -s

7. If the management agent fails to connect, it will retry until it successfully connects. You can initiate a premature connection attempt by restarting the agent:

   sudo veeamconsoleconfig --restart_service

Windows

Installation and configuration of agents must be performed under an account with local administrator privileges on the nodes being backed up. The permissions for connecting the management agent to gateways and the permissions for connecting to the Veeam Service Provider Console portal are the same.

You can install the agent immediately on the node to be backed up, or you can download the distribution to a local machine and then copy it to each node to be backed up.

1. Run the downloaded Management Agent distribution on the host with local administrator privileges.

2. Agree to the license agreement.

3. Leave the other parameters unchanged, start the installation and wait for it to complete.

4. Launch the Veeam Management Agent application.

5. Optional: To verify the certificate fingerprint installed on Veeam Service Provider Console and Veeam Cloud Connect® portal, specify 6531266DCB159898444100955268C7F6853968F9.

6. Optional: assign local administrator rights for subsequent installation of the backup agent from the portal. Input format:

   • .\Administrator — for the local account;
   • Domain\Administrator — for a domain account.

7. Press OK.

8. Check that the agent has a Connected status.

5. Install backup agent⁠

Linux

1. On the Veeam Service Provider Console, go to Discovery → Managed Computers.
2. Open the Discovered Computers tab.
3. Check all nodes with management agents connected.
4. Click Install Backup Agent.
5. In the Backup Agent Setup window, select a backup policy or create a new one. You'll be able to edit the policy or choose another one later.
6. Press Apply.

Windows

1. On the Veeam Service Provider Console, go to Discovery → Managed Computers.

2. Open the Discovered Computers tab.

3. Check all nodes with management agents connected.

4. Click Install Backup Agent.

5. The Backup Agent installation window opens.

6. If you configured the management agent with local host administrator privileges, in the Use guest OS credentials from box, select Account specified in the discovery rule or in the management agent settings.

7. If local administrator rights have not been specified, select The following user account → + Create New and enter the local administrator credentials for the node:

   • if a local account is used, add .\\\ (local user, for example .\Administrator) before the name;
   • If a domain account is used, use the format Domain Name. To install backup agents on multiple nodes at the same time, the account must be on each node.

8. Optional: to bind a backup policy to the selected nodes along with installing backup agents, select a policy from the Backup policy to apply menu or click + Create New to create a new one. The toggle switch Enable read only UI access for the backup agent will be automatically enabled. It defines the Agent UI Mode, which enables the ability to manage the backup agent locally on the node as soon as it is installed.

9. If you want to add a policy at a later time, select No policy.

10. Press Apply.

6. Configure backup⁠

You can customize backup rules and schedules:

• on the Veeam Service Provider Console. For more information, see Creating Backup Policies in Veeam documentation: Linux, Windows;
• on the backup agent. For more information, see the Creating Backup Job documentation of Veeam: Linux, Windows.

When configuring Retention Policy in the backup policy (step 8), consider that the last known retention policy is applied to all backups for which the retention period is specified in days. If you delete or disable the backup policy, backups will be deleted after a specified number of days. To prevent this from happening, opt for point-of-use storage.