Connect backup by agents

Last update: November 19 2024

Connect backup by agents

1. Order the service Backup by agents.
2. Connect to the Veeam Service Provider Console portal.
3. Download the management agent.
4. Install the management agent.
5. Install the backup agent.
6. Configure the backup.

Order the service Backup by agents⁠

1. In control panel go to Additional services → Veeam Agent.
2. Click Order Veeam Agent service.
3. Specify the number of agents.
4. Specify the amount of space in the repository (can be a multiple of 50 GB).
5. Click Pay.
6. We will create a ticket and send you login and password details to access the Veeam Service Provider Console portal.

Connect to the portal⁠

More information about working with the portal in the section Working with the Veeam Service Provider Console portal.

1. Open the Veeam Service Provider Console portal (vac.selectel.ru).
2. In the field Username enter portal access data from a ticket: Company\User.
3. Enter your password.
4. Click Log in.

Download the management agent⁠

1. On the portal Veeam Service Provider Console go to Discovery → Managed Computers.

2. Open the tab Discovered Computers.

3. Click Download Agent and select your operating system.

4. Specify the desired period of validity of the installation script and press Download. The installation script will be loaded locally:

   • Linux: file LinuxAgentPackages.sh
   • Windows: file ManagementAgent.exe

Install the management agent⁠

Once connected, the management agent will be available in the portal Veeam Service Provider Console for backup agent installations and backup settings.

Linux

1. Copy the installation script to the desired server.

2. Install the management agent:

   sudo ./’LinuxAgentPackages.sh’

3. Open the configuration file of the management agent (/etc/veeamma/config.cfg).

4. For the parameter vcf_handshake_timeout specify the value 120000.

5. Restart the management agent:

   sudo veeamconsoleconfig --restart_service

6. Check the connection status:

   sudo veeamconsoleconfig -s

7. If the management agent fails to connect, it will retry until it successfully connects. You can initiate a premature connection attempt by restarting the agent:

   sudo veeamconsoleconfig --restart_service

Windows

Agents should be installed and configured under an account with local administrator rights on the nodes being backed up. The rights for connecting the management agent to gateways and the rights for connecting to the Veeam Service Provider Console portal are the same.

You can install the agent immediately on the node to be backed up, or you can download the distribution to a local machine and then copy it to each node to be backed up.

1. Run the downloaded Management Agent distribution on the host with local administrator privileges.

2. Agree to the license agreement.

3. Leave the other parameters unchanged, start the installation and wait for it to complete.

4. Launch the Veeam Management Agent application.

5. Optional: To verify the certificate fingerprint installed in Veeam Service Provider Console and Veeam Cloud Connect® portal, specify 6531266DCB159898444100955268C7F6853968F9.

6. Optional: prescribe local administrator rights for subsequent installation of the backup agent from the portal. Input format:

   • .\Administrator — for the local account;
   • Domain\Administrator — for the domain account.

7. Click OK.

8. Check that the agent has a status Connected.

Install the backup agent⁠

Linux

1. On the portal Veeam Service Provider Console go to Discovery → Managed Computers.
2. Open the tab Discovered Computers.
3. Check all nodes with management agents connected.
4. Click Install Backup Agent.
5. In the Backup Agent Setup window, select a backup policy or create a new one. You will be able to edit the policy or select a different one later.
6. Click Apply.

Windows

1. On the portal Veeam Service Provider Console go to Discovery → Managed Computers.

2. Open the tab Discovered Computers.

3. Check all nodes with management agents connected.

4. Click Install Backup Agent.

5. The Backup Agent installation window opens.

6. If the rights of the local administrator of the node were specified when configuring the management agent, in the block Use guest OS credentials from select Account specified in the discovery rule or in the management agent settings.

7. If local administrator rights have not been specified, select The following user account → + Create New and enter the details of the local administrator of the node:

   • if a local account is used, add the following before the name .\\ (local user, e.g. .\Administrator);
   • if a domain account is used, use the format Домен\Имя. To install backup agents on multiple nodes at the same time, the account must be on each node.

8. Optional: to bind the backup policy to the selected nodes along with installing backup agents on them, in the menu Backup policy to apply select a policy or press + Create New to create a new one. The toggle switch will automatically turn on Enable read only UI access for the backup agent. It defines the mode Agent UI Modewhich includes the ability to manage the backup agent locally on the host as soon as it is installed.

9. If you want to add the policy at a later time, select No policy.

10. Click Apply.

Configure the backup⁠

You can customize backup rules and schedules:

• on the portal Veeam Service Provider Console. For more information, see the Creating Backup Policies instructions in the Veeam documentation: Linux, Windows;
• on the backup agent. See Creating Backup Job in Veeam documentation for more details: Linux, Windows.

When configuring the Retention Policy in the backup policy (step 8), note that the last known retention policy is applied to all backups for which the retention period is specified in days. If you delete or disable the backup policy, the backups will be deleted after the specified number of days. To prevent this from happening, select point-in-time storage.