Stop lists
A stop list is a list of email addresses that are excluded from the recipient list when sending a mailing.
There are two kinds of stop lists in the postal service:
- local — stop list of your domain. Includes addresses that returned a
5 **error, bounce or spam complaint when sending a mailing from your domain; - global — general stop-list of the service. Includes all addresses that have ever returned error
5 **when sending mailings through the service. It also contains Mailvalidator database — spam traps, invalid addresses, addresses with frequent spam complaints.
If an address is found in the stop list, the e-mail will not be sent to it, the SMTP log will return the error 550 bounced check filter. If there are several recipients in the e-mail and at least one of the addresses is found in the stop list, the e-mail will not be sent to anyone, the sending must be repeated separately for each of the recipients.
You cannot disable stop lists or view the list of addresses in them. You can find and delete a specific email address from a local stop list. You cannot remove an address from the global stop list.
Find and remove an email address from the local stop list
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In the Control Panel, on the top menu, click Products and select Mail Service.
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Open the resource page → Stop Lists tab.
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In the Recipient Address field, enter the email address to which the mailing cannot be sent.
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Click Search in stop lists.
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Optional: if an address is on the stop list and you think it was added there by mistake, remove it from the stop list. To do this, mark the address and click Remove Address.
If the address is not found in the stop list, but mailings are not delivered to it, create a ticket. In the ticket, specify the domain from which you are trying to send mail to this address.