Skip to main content
Blocked IP addresses
Last update:

Blocked IP addresses

In the event of a massive attack on a server that negatively impacts the network infrastructure, the server's IP address can be blocked for all incoming traffic using blackhole (RTBH).

The lockout is for 8 hours and can be extended if the attack continues. You will receive a ticket when a lockout is imposed.

View blocked IP addresses⁠

  1. In control panel go to Network services → Network incidents.
  2. Open the tab Blocked IP addresses. The blocking period is displayed for each blocked address.

Unblock an IP address⁠

  1. Wait for the lockout to end — it lasts for 8 hours and is removed automatically if the attack has stopped. If you need to lift the lockdown sooner, file a ticket and wait for a response from support with recommendations on the necessary actions.

  2. Optional: to prevent re-attack and blocking: