---
title: "Disable a hardware firewall"
sidebar_label: "Disable a hardware firewall"
sidebar_position: 5
description: "How to disable a hardware firewall and request a refund for full unused months, and how to resume the service"
---

import Formbricks from '@theme/MDXComponents/Formbricks'
import MoreVerticalIcon from '@selectel/docux/icons/more-vertical'

# Disable a hardware firewall

If you do not disable the firewall before the last day of the paid period, it will automatically renew and [continue to be charged](/firewalls/about/payment-hardware.mdx). Refunds are only available for full unused months. For more information, see the [Network Equipment Terms of Use](https://files.selectel.ru/docs/ru/network_equipment.pdf).

After the firewall is disabled, all infrastructure protected by it will become unavailable. To avoid service disruption, reconfigure your traffic to bypass the firewall in advance.

## Disable a hardware firewall \{#disable-firewall}

1. In the [control panel](https://my.selectel.ru/cloud-servers/firewalls), on the top menu, click **Products** and select **Dedicated Servers**.
2. Go to the **Firewalls** section.
3. In the  firewall menu, select **Cancel firewall rental**.<MoreVerticalIcon />
4. Select the reason for disabling the service.
5. Enter the firewall name.
6. Click **Cancel rental**. The firewall will remain active until the end of the paid period; during this time, you can [resume the service](#resume-service) and keep your settings.
7. If the firewall was paid for more than a month and you want to request a refund for full unused months, [create a ticket](https://my.selectel.ru/tickets/create).

## Resume service \{#resume-service}

1. In the [Control panel](https://my.selectel.ru/cloud-servers/firewalls) top menu, click **Products** and select **Dedicated Servers**.
2. Go to the **Firewalls** section.
3. If the firewall is not in the list, the remaining paid period has expired and the firewall has been deleted. [Order a new firewall](/firewalls/order/) and configure it.
4. If the firewall is in the list, in its menu  select **Resume rental**.<MoreVerticalIcon />
5. Select a billing plan.
6. Click **Resume rental**. The first payment will be charged after the remaining paid period ends.

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