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Stop lists

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A stop list is a list of email addresses that are excluded from the recipient list when sending a mailing.

There are two types of stop lists in the mail service:

  • local — a stop list for your domain. It includes addresses that returned a 5 ** error when sending a mailing from your domain, or from which an unsubscribe request or spam complaint was received;
  • global — a general service stop list. It includes all addresses that have ever returned a 5 ** error when sending mailings through the service. It also includes the Mailvalidator service database — spam traps, invalid addresses, and addresses with frequent spam complaints.

If an address is found in a stop list, the email will not be sent to it, and the SMTP dialog will return a 550 bounced check filter error. If an email has multiple recipients and at least one of the addresses is found in a stop list, the email will not be sent to anyone; sending must be retried separately for each recipient.

Stop lists cannot be disabled, nor can the list of addresses in them be viewed. You can find and remove a specific email address from the local stop list. Addresses cannot be removed from the global stop list.

Find and remove an email address from the local stop list

  1. In the Control panel, on the top menu, click Products and select Email Service.

  2. Open the resource page → Stop Lists tab.

  3. In the Recipient address field, enter the email address to which you are unable to send mailings.

  4. Click Search stop lists.

  5. Optional: if the address is in the stop list and you believe it was added by mistake, remove it from the stop list. To do this, select the address and click Remove address.

    If the address is not found in the stop list but mailings are not being delivered to it, create a ticket. In the ticket, specify the domain from which you are trying to send the email to this address.