Check and update administrator data

Last update: September 01 2026Open in Markdown

The data for some administrators does not comply with the new data entry form. If an administrator's data does not comply with the new data entry form, you cannot:

• register a new domain for this administrator;
• verify a phone number;
• change email and phone number;
• transfer a domain from Selectel to another registrar.

To restore access to these actions, you need to check the domain status and update the administrator data.

When updating administrator data, we recommend entering it exactly as it appears in your profile on the Gosuslugi portal to avoid having to update it later. This will help you complete the mandatory domain administrator identification via Gosuslugi faster once identification becomes available in the Control Panel. Read more about this on the Domain identification via Gosuslugi (ESIA) page on selectel.ru.

To check the domain status and update administrator data:

Individual and Sole Proprietor

1. In the control panel, on the top menu, click Products and select Domains.

2. In the row with the domain, check the domain status in the Status column:

   • if the domain status is Update data, go to step 3;
   • if the domain has any other status, you do not need to update the administrator data.

3. In the control panel, on the top menu, click Products and select Domains.

4. Open the domain page with the Update data status.

5. In the upper-right corner of the page, click Update data.

6. In a new browser tab, open the Gosuslugi portal and log in:

   • if you are an individual, log in to your account;
   • if you are a sole proprietor, log in to your account and select your sole proprietorship role.

7. In the control panel, on the top menu, click Products and select Domains.

8. Open the domain page with the Update data status.

9. In the upper-right corner of the page, click Update data.

10. Compare the administrator data in the Selectel control panel with the data on the Gosuslugi portal you opened in step 6.

11. If the data does not match or is missing, enter the administrator data exactly as it appears on the Gosuslugi portal:

    11.1. Enter contact details: country of citizenship, phone, email.

    11.2. Enter personal data:

    • for individuals: full name, date of birth;
    • for individual entrepreneurs: full name, date of birth, INN.

    11.3. Select the type of identity document:

    • for Russian residents: passport, international passport, military ID;
    • for non-Russian residents: passport or ID card.

    11.4. Enter identity document details:

    • for passport: series, number, issue date, department code, issued by;
    • for international passport: series, number, issue date, expiration date, issued by;
    • for military ID: number, issue date, issued by;
    • for ID card: number, issue date, expiration date, issued by.

    11.5. Enter the registration address: zip code, region or province, city or town, district, street, house, building, block, and apartment.

12. Select the I agree to the processing of personal data in accordance with the Policy checkbox.

13. Click Save information. The administrator data will be updated for all domains linked to this administrator.

14. Ensure there are no remaining domains with the Update data status; repeat steps 1–2 to verify.

Legal entity

1. In the control panel, on the top menu, click Products and select Domains.

2. In the row with the domain, check the domain status in the Status column:

   • if the domain status is Update data, go to step 3;
   • if the domain has any other status, you do not need to update the administrator data.

3. In the control panel, on the top menu, click Products and select Domains.

4. Open the domain page with the Update data status.

5. In the upper-right corner of the page, click Update data.

6. In a new browser tab, open the Gosuslugi portal and log in as an individual with a role in the organization that holds the domain.

7. In the control panel, on the top menu, click Products and select Domains.

8. Open the domain page with the Update data status.

9. In the upper-right corner of the page, click Update data.

10. Compare the administrator data in the Selectel control panel with the data on the Gosuslugi portal you opened in step 6.

11. If the data does not match or is missing, enter the administrator data exactly as it appears on the Gosuslugi portal:

    11.1. Enter contact details: country of registration, email, phone.

    11.2. Enter organization details: name, name in Latin characters (if the primary name is in Cyrillic), INN.

    11.3. Enter the legal address: zip code, region or province, city or town, district, street, house, building, block, and apartment.

    11.4. If the postal address matches the legal address, select the Matches legal address checkbox.

    11.5. If the postal address does not match the legal address, enter the zip code, region or province, city or town, district, street, house, building, block, and apartment.

12. Select the I agree to the processing of personal data in accordance with the Policy checkbox.

13. Click Save information. The administrator data will be updated for all domains linked to this administrator.

14. Ensure there are no remaining domains with the Update data status; repeat steps 1–2 to verify.