Skip to main content

Check and update administrator data

The data for some administrators does not comply with the new data entry form. If an administrator's data does not comply with the new data entry form, you cannot:

  • register a new domain for this administrator;
  • verify a phone number;
  • change email and phone number;
  • transfer a domain from Selectel to another registrar.

To restore access to these actions, you need to check the domain status and update the administrator data.

When updating administrator details, we recommend entering them exactly as they are specified in your profile on the Gosuslugi portal to avoid updating them again later. This will help you quickly complete the mandatory domain administrator identification via Gosuslugi once identification becomes available in the control panel. For details, see the Domain identification via Gosuslugi (ESIA) page on selectel.ru.

To check the domain status and update administrator data:

  1. In the control panel, in the top menu, click Products and select Domains.

  2. In the domain row, in the Status column, check the domain status:

    • if the domain has the Update data status, proceed to step 3;
    • if the domain has any other status, you do not need to update the administrator data.

  3. In the control panel, in the top menu, click Products and select Domains.

  4. Open the page of the domain with the Update data status.

  5. In the top right corner of the page, click Update data.

  6. In an adjacent browser tab, open the Gosuslugi portal and log in to it:

    • if you are an individual, log in to your account;
    • if you are a sole proprietor, log in to your account and select your sole proprietorship role.

  7. In the control panel, in the top menu, click Products and select Domains.

  8. Open the page of the domain with the Update data status.

  9. In the top right corner of the page, click Update data.

  10. Compare the administrator data in the Selectel control panel with the data on the Gosuslugi portal you opened in step 6.

  11. If the data does not match or is missing, enter the administrator data exactly as it appears on the Gosuslugi portal:

    11.1. Enter contact details: country of citizenship, phone, email.

    11.2. Enter personal data:

    • for individuals: full name, date of birth;
    • for individual entrepreneurs: full name, date of birth, INN.

    11.3. Select the type of identity document:

    • for Russian residents: passport, international passport, military ID;
    • for non-Russian residents: passport or ID card.

    11.4. Enter identity document details:

    • for passport: series, number, issue date, department code, issued by;
    • for international passport: series, number, issue date, expiration date, issued by;
    • for military ID: number, issue date, issued by;
    • for ID card: number, issue date, expiration date, issued by.

    11.5. Enter the registration address: zip code, region or province, city or town, district, street, house, building, block, and apartment.

  12. Select the I agree to the processing of personal data in accordance with the Policy checkbox.

  13. Click Save information. The administrator details will be updated for all domains where this administrator is specified.

  14. Make sure you have no domains left with the Update data status; to do this, repeat steps 1–2.