Connect to a Chipcore Line server via IP-KVM

Last update: September 15 2026Open in Markdown

IP-KVM is an additional device for remote server administration and management regardless of the CPU, BIOS, or operating system operation.

For dedicated servers, IP-KVM can only be connected to Chipcore Line servers. For servers with a KVM console, IP-KVM cannot be connected.

1. Order one-time IP-KVM connection.
2. Connect to the server via IP-KVM.

1. Order one-time IP-KVM connection

Hardware IP-KVM is connected to the server for 3 hours. The service time countdown begins after the access credentials are provided.

1. In the Control panel, on the top menu, click Products → Dedicated Servers.

2. In the Servers section, open the server page → Services tab.

3. In the One-time IP-KVM connection (3 hours) service row, click Pay.

4. Review the order details and click Pay. Once the payment is complete, a service order ticket will be created.

5. Wait in the ticket for a response from a Selectel specialist confirming that the IP-KVM has been connected to your server. We will provide connection details in the ticket: IP-KVM type, IP-KVM IP address, username, and password.

6. If IP-KVM Lantronix is connected, HTML5 connection mode is configured by default. If you want to connect using Java, request a change of the connection mode from HTML5 to Java in the ticket.

2. Connect to the server via IP-KVM

The process of connecting to the server via IP-KVM depends on the type of IP-KVM connected to it:

• IP-KVM Lantronix;
• PI-KVM.

We will specify the IP-KVM type in the ticket about one-time IP-KVM connection.

IP-KVM Lantronix

By default, IP-KVM is configured to connect in HTML5 mode. If you want to connect using Java, create a ticket requesting a connection mode change from HTML5 to Java.

HTML5

1. Open the page in your browser:

   https://<ip_kvm_ip_address>

   Specify <ip_kvm_ip_address> — IP-KVM IP address, you can find it in the service order ticket.

2. Enter the username and password; you can find them in the service order ticket.

3. Click Login.

4. If the message Desktop size: No Signal appears at startup, reboot the server to initialize video output.

Java

Linux

You can connect to the server only using Java Web Start version 8u341 or lower. If your version is higher, connect to the server in HTML5 mode or via a serial port.

1. If you have not created a ticket requesting to change the connection mode from HTML5 to Java, create a ticket and wait for confirmation that the IP-KVM connection mode has been switched to Java.

2. Make sure that you have Java Web Start version 8u341 or lower installed. You can download the application from the Oracle website.

3. Open Java Web Start.

4. Go to the tab Security.

5. Click Edit Site List.

6. Enter the IP-KVM IP address; you can find it in the service order ticket.

7. Open the page in your browser:

   https://<ip_kvm_ip_address>

   Specify <ip_kvm_ip_address> — the IP-KVM IP address, which can be found in the service order ticket.

8. Enter the username and password; you can find them in the service order ticket.

9. Click the Click to open KVM Console link. The Selectel IP-KVM applet will download to your computer: spider.jnlp.

10. Open the spider.jnlp file in the Java Web Start application:

    <java_directory>/bin/javaws <downloads_directory> spider.jnlp

    Specify:

    • <java_directory> — name of the directory where the Java files are located;
    • <downloads_directory> — name of the directory with the file spider.jnlp.

11. If a connection error occurs on startup, make sure that outbound traffic is not blocked by a basic firewall or another firewall and repeat step 10.

macOS

You can connect to the server only using Java Web Start version 8u341 or lower. If your version is higher, connect to the server in HTML5 mode or via a serial port.

1. If you have not created a ticket requesting to change the connection mode from HTML5 to Java, create a ticket and wait for confirmation that the IP-KVM connection mode has been switched to Java.

2. Make sure that you have Java Web Start version 8u341 or lower installed. You can download the application from the Oracle website.

3. Open Java Web Start.

4. Go to the tab Security.

5. Click Edit Site List.

6. Enter the IP-KVM IP address; you can find it in the service order ticket.

7. Open the page in your browser:

   https://<ip_kvm_ip_address>

   Specify <ip_kvm_ip_address> — IP-KVM IP address, you can find it in the service order ticket.

8. Enter the username and password; you can find them in the service order ticket.

9. Click the Click to open KVM Console link. The Selectel IP-KVM applet will download to your computer: spider.jnlp.

10. Open the spider.jnlp file in the Java Web Start application:

    <java_directory>/bin/javaws <downloads_directory> spider.jnlp

    Specify:

    • <java_directory> — name of the directory where the Java files are located;
    • <downloads_directory> — name of the directory with the file spider.jnlp.

11. If a connection error occurs on startup, make sure that outbound ports are not blocked by a basic firewall or another firewall and repeat step 10.

Windows

You can connect to the server only using Java Web Start version 8u341 or lower. If your Java Web Start version is higher, you can only connect to the server in Java mode using the SpiderView utility.

1. If you have not created a ticket requesting to change the connection mode from HTML5 to Java, create a ticket and wait for confirmation that the IP-KVM connection mode has been switched to Java.

2. Make sure that you have Java Web Start version 8u341 or lower installed. You can download the application from the Oracle website or use the following distributions: jre-6u45-windows-i586 and jre-6u43-windows-x64.

3. Open Java Web Start.

4. Go to the tab Security.

5. Click Edit Site List.

6. Enter the IP-KVM IP address; you can find it in the service order ticket.

7. Open the page in your browser:

   https://<ip_kvm_ip_address>

   Specify <ip_kvm_ip_address> — IP-KVM IP address, you can find it in the service order ticket.

8. Enter the username and password; you can find them in the service order ticket.

9. Click the Click to open KVM Console link. The Selectel IP-KVM applet will download to your computer: spider.jnlp.

10. Select the spider.jnlp file and right-click it.

11. Select Open with → Choose another app → More apps → Look for another app on this PC.

12. Select the folder Java → jre. <version> → bin → javaws, where <version> is the Java version number.

13. Click Open.

14. Click Continue.

15. If a connection error occurs on startup, make sure that outbound traffic is not blocked by a basic firewall or another firewall and repeat steps 10-14.

16. If the error Unsigned application requesting unrestricted access to system appears on startup, open the java.security file and comment out the lines containing MD5. For example: jdk.jar.disabledAlgorithms=MD2, MD5, RSA keySize < 1024. Then repeat steps 10-14.

SpiderView

You can connect to the server using SpiderView only from Windows OS.

1. Make sure that you have the SpiderView application installed. You can download the application from the Lantronix website.

2. Open SpiderView.

3. In the main menu, click Create New Device in current group.

4. In the Device Name field, enter the device name; any name can be used.

5. In the Network Address field, enter the IP-KVM IP address, which can be found in the service order ticket.

6. Enter the username and password; you can find them in the service order ticket.

7. Click OK.

8. Double-click the icon with the device name you entered in step 4.

serial port

1. Open the CLI.

2. Connect to the server:

   ssh <username>@<kvm_ip_address>

   Specify:

   • <username> — username, which can be found in the service order ticket;
   • <kvm_ip_address> — public IP-KVM IP address, which can be found in the service order ticket.

3. Enter the password; you can find it in the service order ticket.

4. Connect to the hardware console port:

   connect serial

5. Wait for the response:

   To exit serial port connection, type 'ESC exit'

6. Press Enter.

PI-KVM

HTML5

1. Open the page in your browser:

   https://<ip_kvm_ip_address>

   Specify <ip_kvm_ip_address> — IP-KVM IP address, you can find it in the service order ticket.

2. Enter the username and password; you can find them in the service order ticket.

3. In the 2FAcode field, leave the default value.

4. Click Login.

5. Go to the section KVM.

6. If the message < NO SIGNAL > appears on startup, reboot the server to initialize video output.

serial port

1. Open the page in your browser:

   https://<ip_kvm_ip_address>

   Specify <ip_kvm_ip_address> — IP-KVM IP address, you can find it in the service order ticket.

2. Enter the username and password; you can find them in the service order ticket.

3. Click Login.

4. Go to the section KVM.

5. Go to the section Terminal.

6. Connect to the hardware console port:

   minicom -D /dev/ttyUSB0 -b <speed>

   Specify <speed> — the data transfer rate; recommended values are 9600 or 115200.