---
title: "Connect to a Chipcore Line server via IP-KVM"
sidebar_label: "IP-KVM"
description: "Available IP-KVM types, how to connect to a Chipcore Line server via IP-KVM"
sidebar_position: 4
toc_max_heading_level: 3
---

import Formbricks from '@theme/MDXComponents/Formbricks'
import Tabs from '@theme/Tabs'
import TabItem from '@theme/TabItem'
import {TabItemLabel} from '@selectel/docux/components'

# Connect to a Chipcore Line server via IP-KVM

IP-KVM is an additional device for remote server administration and management regardless of the CPU, BIOS, or operating system operation.

For dedicated servers, IP-KVM can only be connected to Chipcore Line servers. For servers with a [KVM console](/dedicated/manage/kvm-console.mdx), IP-KVM cannot be connected.

1. [Order one-time IP-KVM connection](#order-ip-kvm).
2. [Connect to the server via IP-KVM](#connect-to-server-via-ip-kvm).

## 1. Order one-time IP-KVM connection \{#order-ip-kvm}

Hardware IP-KVM is connected to the server for 3 hours. The service time countdown begins after the access credentials are provided.

1. In the [Control panel](https://my.selectel.ru/servers/), on the top menu, click **Products** → **Dedicated Servers**.

2. In the **Servers** section, open the server page → **Services** tab.

3. In the **One-time IP-KVM connection (3 hours)** service row, click **Pay**.

4. Review the order details and click **Pay**. Once the payment is complete, a service order ticket will be created.

5. Wait in the ticket for a response from a Selectel specialist confirming that the IP-KVM has been connected to your server. We will provide connection details in the ticket: IP-KVM type, IP-KVM IP address, username, and password.

6. If [IP-KVM Lantronix](#kvm-lantronix) is connected, HTML5 connection mode is configured by default. If you want to connect using Java, request a change of the connection mode from HTML5 to Java in the ticket.

## 2. Connect to the server via IP-KVM \{#connect-to-server-via-ip-kvm}

The process of connecting to the server via IP-KVM depends on the type of IP-KVM connected to it:

* [IP-KVM Lantronix](#kvm-lantronix);
* [PI-KVM](#pi-kvm).

We will specify the IP-KVM type in the ticket about [one-time IP-KVM connection](#order-ip-kvm).

### IP-KVM Lantronix \{#kvm-lantronix}

By default, IP-KVM is configured to connect in HTML5 mode. If you want to connect using Java, [create a ticket](https://my.selectel.ru/tickets) requesting a connection mode change from HTML5 to Java.

<Tabs queryString="ip-kvm-lantronix">
  <TabItem value="html5" default>
    <TabItemLabel>
      HTML5
    </TabItemLabel>

    1. Open the page in your browser:

       ```bash
       https://<ip_kvm_ip_address>
       ```

       Specify `<ip_kvm_ip_address>` — IP-KVM IP address, you can find it in the service order ticket.

    2. Enter the username and password; you can find them in the service order ticket.

    3. Click **Login**.

    4. If the message `Desktop size: No Signal` appears at startup, [reboot the server](/dedicated/manage/manage-server-power.mdx#reboot-server) to initialize video output.
  </TabItem>

  <TabItem value="java" default>
    <TabItemLabel>
      Java
    </TabItemLabel>

    <Tabs queryString="java">
      <TabItem value="linux" default>
        <TabItemLabel>
          Linux
        </TabItemLabel>

        You can connect to the server only using Java Web Start version 8u341 or lower. If your version is higher, connect to the server in HTML5 mode or via a serial port.

        1. If you have not created a ticket requesting to change the connection mode from HTML5 to Java, [create a ticket](https://my.selectel.ru/tickets/create) and wait for confirmation that the IP-KVM connection mode has been switched to Java.

        2. Make sure that you have Java Web Start version 8u341 or lower installed. You can download the application from the [Oracle website](https://www.oracle.com/java/technologies/downloads/).

        3. Open Java Web Start.

        4. Go to the tab **Security**.

        5. Click **Edit Site List**.

        6. Enter the IP-KVM IP address; you can find it in the service order ticket.

        7. Open the page in your browser:

           ```bash
           https://<ip_kvm_ip_address>
           ```

           Specify `<ip_kvm_ip_address>` — the IP-KVM IP address, which can be found in the service order ticket.

        8. Enter the username and password; you can find them in the service order ticket.

        9. Click the **Click to open KVM Console** link. The Selectel IP-KVM applet will download to your computer: `spider.jnlp`.

        10. Open the `spider.jnlp` file in the Java Web Start application:

            ```bash
            <java_directory>/bin/javaws <downloads_directory> spider.jnlp
            ```

            Specify:

            * `<java_directory>` — name of the directory where the Java files are located;
            * `<downloads_directory>` — name of the directory with the file `spider.jnlp`.

        11. If a connection error occurs on startup, make sure that outbound traffic is not blocked by a [basic firewall](/basic-firewall/about/about-basic-firewall.mdx) or another [firewall](/firewalls) and repeat step 10.
      </TabItem>

      <TabItem value="macos" default>
        <TabItemLabel>
          macOS
        </TabItemLabel>

        You can connect to the server only using Java Web Start version 8u341 or lower. If your version is higher, connect to the server in HTML5 mode or via a serial port.

        1. If you have not created a ticket requesting to change the connection mode from HTML5 to Java, [create a ticket](https://my.selectel.ru/tickets/create) and wait for confirmation that the IP-KVM connection mode has been switched to Java.

        2. Make sure that you have Java Web Start version 8u341 or lower installed. You can download the application from the [Oracle website](https://www.oracle.com/java/technologies/downloads/).

        3. Open Java Web Start.

        4. Go to the tab **Security**.

        5. Click **Edit Site List**.

        6. Enter the IP-KVM IP address; you can find it in the service order ticket.

        7. Open the page in your browser:

           ```bash
           https://<ip_kvm_ip_address>
           ```

           Specify `<ip_kvm_ip_address>` — IP-KVM IP address, you can find it in the service order ticket.

        8. Enter the username and password; you can find them in the service order ticket.

        9. Click the **Click to open KVM Console** link. The Selectel IP-KVM applet will download to your computer: `spider.jnlp`.

        10. Open the `spider.jnlp` file in the Java Web Start application:

            ```bash
            <java_directory>/bin/javaws <downloads_directory> spider.jnlp
            ```

            Specify:

            * `<java_directory>` — name of the directory where the Java files are located;
            * `<downloads_directory>` — name of the directory with the file `spider.jnlp`.

        11. If a connection error occurs on startup, make sure that outbound ports are not blocked by a [basic firewall](/basic-firewall/about/about-basic-firewall.mdx) or another [firewall](/firewalls) and repeat step 10.
      </TabItem>

      <TabItem value="windows">
        <TabItemLabel>
          Windows
        </TabItemLabel>

        You can connect to the server only using Java Web Start version 8u341 or lower. If your Java Web Start version is higher, you can only connect to the server in Java mode using the SpiderView utility.

        1. If you have not created a ticket requesting to change the connection mode from HTML5 to Java, create a ticket and wait for confirmation that the IP-KVM connection mode has been switched to Java.

        2. Make sure that you have Java Web Start version 8u341 or lower installed. You can download the application from the [Oracle website](https://www.oracle.com/java/technologies/downloads/) or use the following distributions: [jre-6u45-windows-i586](https://static.selectel.ru/java6/jre-6u45-windows-i586.exe) and [jre-6u43-windows-x64](https://static.selectel.ru/java6/jre-6u43-windows-x64.exe).

        3. Open Java Web Start.

        4. Go to the tab **Security**.

        5. Click **Edit Site List**.

        6. Enter the IP-KVM IP address; you can find it in the service order ticket.

        7. Open the page in your browser:

           ```bash
           https://<ip_kvm_ip_address>
           ```

           Specify `<ip_kvm_ip_address>` — IP-KVM IP address, you can find it in the service order ticket.

        8. Enter the username and password; you can find them in the service order ticket.

        9. Click the **Click to open KVM Console** link. The Selectel IP-KVM applet will download to your computer: `spider.jnlp`.

        10. Select the `spider.jnlp` file and right-click it.

        11. Select **Open with** → **Choose another app** → **More apps** → **Look for another app on this PC**.

        12. Select the folder **Java** → **jre. `<version>`** → **bin** → **javaws**, where `<version>` is the Java version number.

        13. Click **Open**.

        14. Click **Continue**.

        15. If a connection error occurs on startup, make sure that outbound traffic is not blocked by a [basic firewall](/basic-firewall/about/about-basic-firewall.mdx) or another [firewall](/firewalls) and repeat steps 10-14.

        16. If the error `Unsigned application requesting unrestricted access to system` appears on startup, open the `java.security` file and comment out the lines containing `MD5`. For example: `jdk.jar.disabledAlgorithms=MD2, MD5, RSA keySize < 1024`. Then repeat steps 10-14.
      </TabItem>
    </Tabs>
  </TabItem>

  <TabItem value="spider-view">
    <TabItemLabel>
      SpiderView
    </TabItemLabel>

    You can connect to the server using SpiderView only from Windows OS.

    1. Make sure that you have the SpiderView application installed. You can download the application from the [Lantronix website](https://ltrxdev.atlassian.net/wiki/spaces/LTRXTS/pages/106856701/Latest+Version+of+Spider+Firmware+and+Software).

    2. Open SpiderView.

    3. In the main menu, click **Create New Device in current group**.

    4. In the **Device Name** field, enter the device name; any name can be used.

    5. In the **Network Address** field, enter the IP-KVM IP address, which can be found in the service order ticket.

    6. Enter the username and password; you can find them in the service order ticket.

    7. Click **OK**.

    8. Double-click the icon with the device name you entered in step 4.
  </TabItem>

  <TabItem value="serial-port">
    <TabItemLabel>
      serial port
    </TabItemLabel>

    1. Open the CLI.

    2. Connect to the server:

       ```bash
       ssh <username>@<kvm_ip_address>
       ```

       Specify:

       * `<username>` — username, which can be found in the service order ticket;
       * `<kvm_ip_address>` — public IP-KVM IP address, which can be found in the service order ticket.

    3. Enter the password; you can find it in the service order ticket.

    4. Connect to the hardware console port:

       ```bash
       connect serial
       ```

    5. Wait for the response:

       ```bash
       To exit serial port connection, type 'ESC exit'
       ```

    6. Press **Enter**.
  </TabItem>
</Tabs>

### PI-KVM \{#pi-kvm}

<Tabs queryString="pi-kvm">
  <TabItem value="html5" default>
    <TabItemLabel>
      HTML5
    </TabItemLabel>

    1. Open the page in your browser:

       ```bash
       https://<ip_kvm_ip_address>
       ```

       Specify `<ip_kvm_ip_address>` — IP-KVM IP address, you can find it in the service order ticket.

    2. Enter the username and password; you can find them in the service order ticket.

    3. In the **2FAcode** field, leave the default value.

    4. Click **Login**.

    5. Go to the section **KVM**.

    6. If the message `< NO SIGNAL >` appears on startup, [reboot the server](/dedicated/manage/manage-server-power.mdx#reboot-server) to initialize video output.
  </TabItem>

  <TabItem value="serial-port">
    <TabItemLabel>
      serial port
    </TabItemLabel>

    1. Open the page in your browser:

       ```bash
       https://<ip_kvm_ip_address>
       ```

       Specify `<ip_kvm_ip_address>` — IP-KVM IP address, you can find it in the service order ticket.

    2. Enter the username and password; you can find them in the service order ticket.

    3. Click **Login**.

    4. Go to the section **KVM**.

    5. Go to the section **Terminal**.

    6. Connect to the hardware console port:

       ```bash
       minicom -D /dev/ttyUSB0 -b <speed>
       ```

       Specify `<speed>` — the data transfer rate; recommended values are `9600` or `115200`.
  </TabItem>
</Tabs>

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