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Cancel a dedicated server

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If you do not cancel the server before the last day of the paid period, the server and its additional services will be automatically renewed and continue to be charged. You can only get a refund for full unused months. For more details, see the Terms of use of individual services: provision of a dedicated server and a dedicated server of custom configuration.

Before the end of the paid period, you can renew the server lease.

Cancel an active dedicated server

  1. In the Control panel, on the top menu, click Products and select Dedicated Servers.
  2. Open the server card you want to cancel.
  3. In the menu, select Cancel server lease.
  4. Once the paid period ends, the server will be removed from your server list in the Control panel. All data on the server will be deleted: overwritten with zeros on HDDs, and completely wiped on SSDs (SATA and NVMe) using the built-in Secure Erase function.

Cancel a blocked dedicated server

To cancel a server blocked due to non-payment, create a ticket. You cannot cancel a blocked server lease via its card in the Control panel.

When your balance is insufficient for full payment under the tariff plan, the server is billed daily for a certain period. If there are insufficient funds to pay for the day, the server will be billed on credit, which must be paid off. The debt does not expire after the server is deleted and remains on your account balance indefinitely. For more details, see the Blocking if your balance is insufficient section of the Payment model and dedicated server pricing guide.

Renew server lease

  1. In the Control panel, on the top menu, click Products → Dedicated Servers.
  2. Open the server card you want to renew.
  3. In the menu, select Renew server lease.
  4. Select a tariff plan.
  5. Click Renew lease.