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Balances

The account balance is an account from which services are paid for in accordance with the payment models. An account can have one of two balance types: unified or separated by service type. Each balance has two types of funds that can be used to pay for services: main funds and bonuses.

You top up the balance, and funds are deducted from it when ordering or renewing services. The account balance and service deductions are managed by the billing system, an automated system for tracking provided services, their charging, calculating payments, and issuing invoices. You can view estimated expenses in advance using projected balance and upcoming payments.

You can view balances and expenses for them in the control panel: in the top menu, click Billing → Billing overview section.

Types of balances

An account can have a unified balance or multiple balances by service type.

United balance

The account has one balance from which all services are paid.

Balances by service type

Balances in the account are divided by service type:

A service is paid from one of the balances and does not affect the others, which allows you to control the costs of different services.

note

For example, cloud servers are paid from the cloud platform balance — if it runs out of funds, it will not affect the operation of the cloud powered by VMware, as it is paid from a different balance.

You can transfer funds from the main balance to service balances and back.

You can switch from balances by service type to a unified balance.

Types of funds on a balance

The procedure for deducting funds depends on the payment model and deduction method.

If your account uses balances by service type, you can transfer funds of the same type between balances: main funds to main, bonuses to bonuses.

View service balance

You can view the state of the balance from which the service is paid in the control panel. To do this, go to the section of this service; the balance is displayed at the top of the page.

If the account has a unified balance, you can view the balance on any page.

Next to the balance value, an expense forecast is displayed. The expense forecast shows approximately how many days the current balance will last to cover upcoming payments. Learn more about the forecast calculation in the Projected balance and upcoming payments subsection.

Balance forecast and upcoming payments

To understand the estimated rate of fund expenditure on the balance, you can view upcoming payments and the projected balance in the control panel.

Upcoming payments reflect the dates and amounts of upcoming deductions for the services currently ordered in the account.

The projected balance shows approximately how many days the current balance will last to pay for upcoming payments. The projection is calculated based on services paid under the pay-as-you-go model and on a billing plan. The forecast does not take into account services that are temporarily suspended due to non-payment.

Keep in mind that the upcoming payment amounts and the balance forecast are calculated based on current consumption and the list of ordered services. If a spike in consumption occurs or you order new services, the funds on the balance will be consumed faster. When you delete or order new services, the forecast is updated within a few hours.

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For example, on April 11, the account has a cloud server and a dedicated server. The cloud server costs on average 100 ₽ per day, which are deducted in parts every hour. The dedicated server costs 5 000 ₽ per month, which will be deducted as a single amount on April 13.

The account balance is 5 300 ₽, and the balance forecast indicates that the money will last for three days. Upcoming payments include the following deductions:

  • April 11 for the cloud server — 100 ₽. The remaining balance will be 5 200 ₽;
  • April 12 for the cloud server — 100 ₽. The remaining balance will be 5 100 ₽;
  • April 13 for the cloud server — 100 ₽, for the dedicated server — 5 000 ₽. The remaining balance will be 0.

If you do not top up the balance on the evening of April 13, the cloud server will be blocked the moment there are insufficient funds on the balance for the next hourly deduction. The dedicated server will continue to work as it is paid for a month in advance.

View balance forecast and upcoming payments

  1. In the control panel, in the top menu, click Billing.
  2. Go to the Billing overview section.
  3. In the Balance block, in the Will last ≈ field, check the projected balance.
  4. In the Expenses block, view the list of upcoming payments. You can specify the desired period above the payment list.

Switch to a united balance

After switching:

  • all funds will be transferred to a united balance according to their type — main funds to main funds, bonuses to bonuses;
  • if there were arrears on the cloud platform, cloud powered by VMware, storage, or CDN balances, they will be deducted from the main balance;
  • if multiple balance notifications are configured, only the notification with the highest threshold will remain;
  • scheduled auto-top-ups will be transferred to the unified balance; for threshold-based auto-top-ups, only one auto-top-up will be transferred.

To switch to a united balance:

  1. If you have more than one threshold-based auto-top-up configured, keep one auto-top-up and delete the rest.
  2. In the control panel, in the top menu, click Billing.
  3. Go to the Billing overview section.
  4. Click Switch to unified balance.
  5. Check the switch conditions and click Switch.