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Balances

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An account balance is an account from which services are paid in accordance with payment models. An account can have one of two types of balances — united or divided by service type. Each balance has two types of funds that can be used to pay for services: main funds and bonuses.

You top up the balance, and funds are deducted from it when ordering or renewing services. The account balance and service deductions are managed by the billing system — an automated system for accounting for provided services, their pricing, payment calculation, and invoicing. You can view approximate costs in advance using the projected balance and upcoming payments.

You can view your balances and associated costs in the control panel: in the top menu click Billing → Billing Overview.

Types of balances

An account can have a united balance or multiple balances by service type.

United balance

The account has one balance from which all services are paid.

Balances by service type

Balances in the account are divided by service type:

A service is paid from one of the balances and does not affect the others, which allows you to control the costs of different services.

note

For example, cloud servers are paid from the cloud platform balance — if it runs out of funds, it will not affect the operation of the cloud powered by VMware, as it is paid from a different balance.

You can transfer funds from the main balance to service balances and back.

You can switch from balances by service type to a united balance.

Types of funds on a balance

The procedure for deducting funds depends on the payment model and the deduction method.

If balances by service type are used in the account, you can transfer funds of the same type between balances: main funds to main funds, bonuses to bonuses.

View service balance

You can view the status of the balance from which a service is paid in the control panel. To do this, go to the section of this service; the balance is displayed at the top of the page.

If the account has a united balance, the balance can be viewed on any page.

A balance forecast is displayed next to the balance value. The balance forecast approximately shows how many days the current balance will last to cover upcoming payments. More details on the forecast calculation can be found in the Balance forecast and upcoming payments.

Balance forecast and upcoming payments

To understand the approximate rate of fund consumption on your balance, you can view upcoming payments and the balance forecast in the control panel.

Upcoming payments reflect the dates and amounts of upcoming deductions for the services currently ordered in the account.

The balance forecast approximately shows how many days the current balance will last to pay for upcoming payments. The forecast is calculated based on services paid for via the pay-as-you-go model and the tariff plan. The forecast does not take into account services that are temporarily unavailable due to non-payment.

Keep in mind that the upcoming payment amounts and the balance forecast are calculated based on current consumption and the list of ordered services. If a spike in consumption occurs or you order new services, the funds on the balance will be consumed faster. When you delete or order new services, the forecast is updated within a few hours.

note

For example, on April 11, the account has a cloud server and a dedicated server. The cloud server costs on average 100 ₽ per day, which are deducted in parts every hour. The dedicated server costs 5 000 ₽ per month, which will be deducted as a single amount on April 13.

The account balance is 5 300 ₽, and the balance forecast indicates that the money will last for three days. Upcoming payments include the following deductions:

  • April 11 for the cloud server — 100 ₽. The remaining balance will be 5 200 ₽;
  • April 12 for the cloud server — 100 ₽. The remaining balance will be 5 100 ₽;
  • April 13 for the cloud server — 100 ₽, for the dedicated server — 5 000 ₽. The remaining balance will be 0.

If you do not top up the balance on the evening of April 13, the cloud server will be blocked the moment there are insufficient funds on the balance for the next hourly deduction. The dedicated server will continue to work as it is paid for a month in advance.

View balance forecast and upcoming payments

  1. In the control panel, on the top menu, click Billing.
  2. Go to the Billing Overview section.
  3. In the Balance block, in the Lasts for ≈ field, view the balance forecast.
  4. In the Expenses block, view the list of upcoming payments. You can specify the required period above the payment list.

Switch to a united balance

After switching:

  • all funds will be transferred to a united balance according to their type — main funds to main funds, bonuses to bonuses;
  • if there were arrears on the cloud platform, cloud powered by VMware, storage, or CDN balances, they will be deducted from the main balance;
  • if multiple balance notifications are configured, only the notification with the maximum threshold will remain;
  • scheduled autopayments will be transferred to a united balance; for threshold autopayments, only one will be transferred.

To switch to a united balance:

  1. If you have more than one threshold autopayment configured, keep one autopayment and delete the rest.
  2. In the control panel, on the top menu, click Billing.
  3. Go to the Billing Overview section.
  4. Click Switch to united balance.
  5. Check the transition terms and click Switch.