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Top up
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Top up

For your information

You can top up your balance only in Russian rubles (₽).

Ways to replenish the balance

The method of deposit depends on the type of account and country of residence, which were specified at the time of deposit registrations.

Personal account
  • Bank card;
  • by wire transfer;
  • by QR code;
  • via YouMoney wallet
Business Account:
Legal entity
  • Bank card;
  • by wire transfer;
  • by QR code
Business Account:
Individual entrepreneur
  • Bank card;
  • by wire transfer;
  • by QR code
Business Account:
State institution
By bank transfer

Top up

Money is credited instantly for all methods of balance replenishment, except for transfers from the bank account. The speed of crediting money by transfers depends on your bank.

If the account has balances by type of service When you make a payment on your account, you cannot select a balance — the money is credited to the main balance. After the payment is credited, you will be able to transfer money to another balance.

Payment processing takes up to three business days, processing speed depends on the bank.

  1. In control panel, in the upper right corner, open the menu (account number) and select the item Balance and payments.

  2. Go to the section Billing Overview.

  3. In the block Balance click Top up.

  4. Choose a payment method Bank account.

  5. Enter the payment amount (at least 100 ₽) and press Continue. An invoice for payment will be generated in the control panel.

  6. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

  7. In the payment order, specify the data from the invoice:

    • payment amount. To change the amount, generate a new invoice;
    • details of the payee (Selectel details);
    • payer's details.
  8. If you pay the invoice yourself, specify the purpose of payment from the invoice — "Replenishment of personal account #ХХХХХ/YYYYYYY, including VAT ___", where:

    • XXXXX is the account number;
    • YYYYYYY is the invoice number.

    If you fill in the payment purpose incorrectly, we will not be able to determine which account the payment is for and will contact you via ticket. You will need to send a reply email with the correct information using the template we send in the ticket.

  9. If a third party (entity or individual) is paying for your account, provide consent from that person. The form of consent depends on who is paying the account:

    • legal entity or sole proprietor pays the account of a natural person, legal entity or sole proprietor — in the destination specify: "Payment for <Name of a natural person, name of a legal entity or sole proprietor, to whom the account>is registered, on the personal account number <personal account number of a natural person, legal entity or sole proprietor>";
    • an individual pays the invoice of a legal entity or sole proprietorship — attach a power of attorney to represent the interests of the legal entity or sole proprietorship (power of attorney template);
    • an individual pays the invoice of another individual — attach a power of attorney to represent the interests of the individual (power of attorney template).

    A power of attorney may be granted for an individual for one year. For repeated payments during the validity period, the power of attorney does not need to be granted again. The date of execution of the power of attorney must not be later than the date of payment.

  10. Optional: set up auto-counting.

  11. If the money is taking a long time to arrive, you can speed up the enrollment. To do this file a ticket and attach to it a payment order with a bank stamp of execution.

View payment status

  1. In control panel, in the upper right corner, open the menu (account number) and select the item Balance sheet and payments.

  2. Go to the section Transaction history.

  3. Click on the operation.

  4. In the field Status check the payment status.

    Pending paymentPayment is created in the control panel, but payment is not made
    EnrolledMoney is credited to the balance or charged for the service
    Conditionally enrolledMoney has been credited to the balance and is available for use, but has not yet been credited to the Selectel checking account
    Pending clarificationMoney has been received, but not credited to the balance (payment was received from a third party or incorrect payment purpose is specified), please wait for a ticket from technical support.
    RejectedThe processing center rejected the payment (incorrect card data, problems on the bank's side, etc.)
    ReturnedRefund of bank card payment on the basis of return documents
    DeletedThe payment has been deleted because the money has not been received. Unpaid bank accounts are deleted after 30 days, other payments are deleted after three days