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Top up
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Top up

For your information

You can top up your balance only in Russian rubles (₽).

Ways to replenish the balance

The method of deposit depends on the type of account and country of residence, which were specified at the time of deposit registrations.

Personal account
  • Bank card;
  • by wire transfer;
  • by QR code;
  • via YouMoney wallet
Business Account:
Legal entity
  • Bank card;
  • by wire transfer;
  • by QR code
Business Account:
Individual entrepreneur
  • Bank card;
  • by wire transfer;
  • by QR code
Business Account:
State institution
By bank transfer

Top up

Money is credited instantly for all methods of balance replenishment, except for transfers from the bank account. The speed of crediting money by transfers depends on your bank.

If the account has balances by type of service When you make a payment on your account, you cannot select a balance — the money is credited to the main balance. After the payment is credited, you will be able to transfer money to another balance.

Payment processing takes up to three business days, processing speed depends on the bank.

  1. В control panels in the upper right corner, open the menu (account number) and select the item Balance sheet and payments.

  2. Go to the section Billing Overview.

  3. In the block Balance click Top up.

  4. Choose a payment method Bank account.

  5. Enter the payment amount (at least 100 ₽) and press Continue. An invoice for payment will be generated in the control panel.

  6. Send the invoice by email or download it in PDF format. You can do this later on the invoice page.

  7. In the payment order, specify the data from the invoice:

    • payment amount. To change the amount, generate a new invoice;
    • details of the payee (Selectel);
    • payer's details.
  8. If you are paying the invoice yourself, please indicate the purpose of payment using the sample:

    Пополнение лицевого счета №<номер_аккаунта>/<номер_счета>, в т. ч. НДС <сумма>.

    Specify:

    • <номер_аккаунта> — account number, you can see in the certificates of work performed and notifications no-reply@selectel.ru;
    • <номер_счета> — account number, you can see in the payment order;
    • <сумма> — VAT amount.

    If you fill in the payment purpose incorrectly, we will not be able to identify which account the payment is for and will contact you in a ticket. You will need to send a reply email with the correct information using the template we send in the ticket.

  9. If a third party is paying for your account, please provide a sample payment designation:

    Оплата за <заказчик>, по лицевому счету №<номер_аккаунта>/<номер_счета>. 

    Specify:

    • <заказчик> — Full name of a natural person, name of a legal entity or sole proprietor to whom the account is registered;
    • <номер_аккаунта> — account number of an individual, legal entity or sole proprietorship, can be viewed in the acts of work performed and notifications no-reply@selectel.ru;
    • <номер_счета> — account number of an individual, legal entity or sole proprietorship, can be viewed in the payment order.

    If the purpose of the payment was not specified according to the sample, supporting documentation will need to be attached depending on who is paying the bill:

    • an individual pays the invoice — a power of attorney is required to represent the interests of the individual (power of attorney template) or a legal entity or individual entrepreneur (power of attorney template);
    • legal entity pays the invoice — a letter of correction is required, we will send you a template letter in a ticket.
  10. Optional: set up auto-counting.

  11. If the money is taking a long time to arrive, you can speed up the enrollment. To do this file a ticket and attach to it a payment order with a bank stamp of execution.

View payment status

  1. В control panels in the upper right corner, open the menu (account number) and select the item Balance sheet and payments.

  2. Go to the section Transaction history.

  3. Click on the operation.

  4. In the field Status check the payment status.

    Pending paymentPayment is created in the control panel, but payment is not made
    EnrolledMoney is credited to the balance or charged for the service
    Conditionally enrolledMoney has been credited to the balance and is available for use, but has not yet been credited to the Selectel checking account
    Pending clarificationMoney has been received, but not credited to the balance (payment was received from a third party or incorrect payment purpose is specified), please wait for a ticket from technical support
    RejectedThe processing center rejected the payment (incorrect card data, problems on the bank's side, etc.)
    ReturnedRefund of bank card payment on the basis of return documents
    DeletedThe payment has been deleted because the money has not been received. Unpaid bank accounts are deleted after 30 days, other payments are deleted after three days