Get your money back
If the account has balances by type of service then before you file for a refund, transfer all fixed assets to the primary balance sheet.
Refund of unused money upon termination of the contract
You can return the balance fixed assets on the account balance. Refunds are processed within five business days. If the bank requests additional information or documents confirming the payment, we will contact you via ticket. In this case, the refund period will be extended.
The amount of property, plant and equipment on the balance sheet may not equal the amount in the reconciliation statement. The difference arises due to funds that have already been written off for payment for services, but not yet closed by documents, because the period of paid services does not coincide with the calendar month. In the reconciliation act these funds will be shown as arrears, but in fact they have already been spent on payment for services.
When refunding a balance paid by bank card, we may additionally request a copy of the bank statement for the card.
For individuals
For legal entities
To make a partial refund or cancel an entire payment file a ticket and attach it:
- completed application form for individuals;
- a copy of your passport.
To make a partial refund or cancel an entire payment file a ticket and attach it:
- completed application form for legal entities;
- if the application is signed by someone other than the CEO, a copy of the power of attorney.
Return a bank card payment
A card payment can be refunded no later than six months from the date of payment. The card from which the payment was made must be valid at the time of refund. If the card is no longer valid, the refund will have to be made by refund procedure.
The term of crediting money to the card depends on the issuing bank.
For individuals
For legal entities
Refunds are only available for accounts registered to individuals.
To make a partial refund or cancel an entire payment to a card, create a ticket and specify:
- the payment system through which the payment was made;
- the amount of the refund;
- the number and date of the transaction (the number is specified in the letter that comes from the address of
no-reply@ypmn.ruat the time of payment).
To make a partial refund or cancel an entire payment file a ticket and attach it:
- completed application form for legal entities. In the column. transaction no. enter the number from the receipt received from Your Payments processing center. If the receipt letter is lost, please contact Your Payments processing center support;
- if the application is signed by someone other than the CEO, a copy of the power of attorney.
We will cancel your payment through the processing center.
Transfer money to third parties
Money cannot be returned to third parties. The money is returned only to the Account Holder (the person with whom the contract was concluded).
The exception is cases of reorganization or liquidation of a legal entity, in which the rights and obligations of the Account Holder may be transferred to third parties by virtue of law or on the basis of legally significant documents.