Get your money back
If the account has balances by service type, transfer all fixed assets to the primary balance before filing for a refund.
Refund of unused money upon termination of the contract
You can refund the balance of the principal funds in the account balance. The refund is processed within five working days. If the bank requests additional information or documents confirming the payment, we will contact you via ticket. In this case, the refund period will be extended.
The amount of fixed assets on the balance sheet may not coincide with the amount in the reconciliation act. The difference arises due to funds that have already been written off for payment for services, but have not yet been closed by documents, because the paid period of services does not coincide with the calendar month. In the reconciliation act these funds will be indicated as debt, but in fact they have already been spent on payment for services.
When refunding a balance paid by bank card, we may additionally request a copy of the bank statement for the card.
For individuals
For legal entities
For a partial refund or to cancel an entire payment , create a ticket and attach:
- a completed application form for individuals;
- a copy of your passport.
For a partial refund or to cancel an entire payment , create a ticket and attach:
- a completed application form for legal entities;
- if the application is signed by someone other than the CEO, a copy of the power of attorney.
Return a bank card payment
A card payment can be refunded no later than six months from the date of payment. The card from which the payment was made must be valid at the time of refund. If the card is no longer valid, the refund will have to be made according to the refund procedure.
The term of crediting money to the card depends on the issuing bank.
For individuals
For legal entities
Refunds are only available for accounts registered to individuals.
To make a partial refund or cancel an entire card payment, create a ticket and specify:
- the payment system through which the payment was made;
- the amount of the refund;
- transaction number and date (the number is indicated in the letter that arrives from
no-reply@ypmn.ruat the moment of payment).
For a partial refund or to cancel an entire payment , create a ticket and attach:
- a completed application form for legal entities. In the No. of transaction column, enter the number from the receipt received from Your Payments processing center. If the letter with the receipt is lost, please contact the support service of Your Payments processing center;
- if the application is signed by someone other than the CEO, a copy of the power of attorney.
We will cancel your payment through the processing center.
Transfer money to third parties
Money cannot be returned to third parties. The money is returned only to the Account Holder (the person with whom the contract was concluded).
The exception is cases of reorganization or liquidation of a legal entity, in which the rights and obligations of the Account Holder may be transferred to third parties by virtue of law or on the basis of legally significant documents.