Working with the user agreement
The User Agreement is a public offer. This means that when you register an account and top up or activate a service, you agree to the terms and conditions and enter into a user agreement in electronic form.
By law, you do not have to sign a paper user agreement. If you need a document that shows that we provide products and services to you, create a ticket. We will prepare an informational letter about the agreement and send it to you in hard copy or via electronic document management system (EDI).
We reserve the right to amend the User Agreement if there are changes in the law or in our internal processes.
You can't transfer the user agreement to another person.
The User Agreement is automatically renewed annually and is valid until terminated by either party.
The current version of the User Agreement can be viewed at selectel.ru.
Enter into a user agreement
The User Agreement shall be deemed to have been concluded after:
- registration in the control panel;
- and top up or activate the service (including if we activate the service at your request).
The user agreement number and date are assigned immediately after registration in the control panel. The user agreement number corresponds to the account number. You can view the account number in the upper right corner of the control panel. The date of the user agreement corresponds to the registration date. To find out the registration date, create a ticket.
Changing the user agreement
We reserve the right to amend the User Agreement if there are changes in the law or in our internal processes.
If we make changes, we will send you a notice in your dashboards 15 calendar days before the changes take effect.
If you do not agree with the changes and wish to cancel the service, please create a ticket within 10 calendar days of notification of the changes and notify us of the termination of the agreement. The User Agreement will terminate when the new terms and conditions take effect.
The current version of the User Agreement can be viewed on selectel.ru in the Documents section. The agreement specifies the version of the document and the effective date of this version. Previous versions of the documents are available in the archive.
Re-issue the user agreement
You cannot transfer the user agreement to another person, you must sign a new agreement for another account. If you want to continue using the services, transfer them to a new account.
Terminate the user agreement
The User Agreement is automatically renewed annually and is valid until terminated by either party:
- We unilaterally terminate the user agreement after we learn about the liquidation of a legal entity through an official source.In this case, we will send you a ticket with a notice of termination of the user agreement;
- you may initiate termination of the User Agreement at any time.
Upon termination of the user agreement, the account will be deleted.
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Before terminating the agreement:
- cancel active services. You can view them in the control panel: in the top menu, click Billing → Services section;
- pay off the debt on the balance sheet;
- delete the bank cards.
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If there are funds left on the account, create a ticket for a refund, more details in the section Return unused money at the termination of the agreement of the instructions Return money.In the ticket for a refund additionally specify that you want to terminate the user agreement and for what reason.
We will refund unused funds and terminate the user agreement after 30 days.
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If there are no funds left in the account, create a ticket to terminate the user agreement.If you want to terminate the agreement sooner than 30 days, specify the desired date.