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Working with the user agreement
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Working with the user agreement

The User Agreement is a public offer. This means that when you register an account and top up your balance or activate a service, you agree with the terms and conditions and enter into a user agreement electronically.

The law does not require you to sign a paper user agreement. If you need a document that says we are providing products and services to you, file a ticket. We will prepare an information letter about the concluded contract and send it in hard copy or through electronic document management (EDI) system.

We reserve the right to make changes to the user agreement If there are changes in the law or in our internal processes.

Re-issue the user agreement you can't put it in another person's name.

The User Agreement is automatically renewed annually and is valid until either party renews it dissolve.

Enter into a user agreement

The User Agreement shall be deemed to have been concluded after:

The number and date of the user agreement are assigned immediately after the dashboard registration. The user agreement number corresponds to the account number. You can view the account number in the upper right corner control panels. The date of the user agreement corresponds to the date of registration. To find out the date of registration, file a ticket.

Changing the user agreement

We reserve the right to amend the User Agreement if there are changes in the law or in our internal processes.

If we make changes, we will send you a notice in your dashboards 15 calendar days before the changes take effect.

If you do not agree with the changes and want to disenroll from services, within 10 calendar days after you are notified of the changes file a ticket and notify us of the termination of the agreement. The User Agreement will terminate when the new terms and conditions take effect.

The current version of the User Agreement can be found at selectel.ru in the section Papers. The agreement specifies the version of the document and the effective date of that version. Previous versions of documents are available in archive.

Re-issue the user agreement

It is not possible to transfer the user agreement to another person, you must enter into a new agreement for a different account. If you wish to continue to use the services, transfer them to a new account.

Terminate the user agreement

The User Agreement is automatically renewed annually and is valid until terminated by either party.

We will delete the account once the user agreement is terminated. The account cannot be restored.

To terminate the user agreement:

If the entity to which the account is registered is dissolved, the User Agreement will terminate. When we hear from you via ticket or official sources that the entity has been dissolved, we will delete the account. We will send you a notification in a ticket before deleting the account.