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Change your profile or company details
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Change your profile or company details

An account profile contains information about the account and the user under which you are logged into the account.Only the Account Owner or User Administrator can change other users' data, see the Change User Data or Role instructions for details.

The information you provide in your profile is provided when you register. The set of data in your profile and the ability to change it after registration depends on the type of account and the role of the user:

  • if you have a business account, you can change your company details;
  • for any type of account, the ability to change your data depends on whether you are the Account Owner.
Account ownerNot the Account Owner
NAME✓ (only in case of mistake or change of surname)✗ (The account owner must delete the old user and add a new one)
Phone number✓✓
E-mail address✓✗ (The account owner must delete the old user and add a new one)
Password (change or reset)✓✓

Change company details⁠

For your information

Users with the roles Account Owner, Account Administrator, Billing Administrator, User Administrator, and Project Administrator can submit a data change request.

To change TIN/VAT , register a new account with a different TIN/VAT and transfer services to it. After transferring the services , delete the old account.

Without signing up for a new account, you can change:

  • the name and shape of the company;
  • bank details;
  • registered office;
  • OGRN;
  • CHECKPOINT.

To change this data, create a ticket.

Change Name⁠

If you are not the Account Owner, contact the Account Owner, they should remove you from the user list and add a new user with the correct details.

You can only change the Account Owner's full name if there is a spelling error or if the Account Owner's full name has changed.

The ability to change the Account Owner depends on the type of account, see the Change User Data and Role instructions for details.

  1. Create a ticket.
  2. Select the subject of the appeal Account and contract.
  3. Attach a copy of your passport spread with personal data or a certificate of change of name or surname.

Change phone number⁠

The way you change your phone number depends on whether you are an Account Owner.

The method of changing the Account Holder's phone number depends on whether you have access to the email or phone number that is listed in your profile, see the Change Phone Number subsection of the Security instructions for details.