Skip to main content
Change profile data
Last update:

Change profile data

An account profile contains information about the account and the user.

The information that will be listed in the profile is what you provide at the time of registrations. After registration, you can add to or change the profile data. The set of data and their modification depends on like an account and user roles:

  • if you have a business account, you can change company details;

  • if you're an Account Holder, you can:

    • change phone number and e-mail address, see instructions for details Safety;
    • change name in case of a mistake or a change of name;

  • If you are not the Account Holder, you can contact the Account Holder to change data other than your password — they must unlist you и add a new user with the correct data.

  • regardless of your role or account type, you can change your password or reset it.

To change service user data and user roles, use the following instructions Change user data and roles.

Change company details⁠

To change TIN/VAT register a new account with a different TIN/VAT и transfer services to it.. After the transfer of services delete the old account.

Without signing up for a new account, you can change:

  • the name and shape of the company;
  • registered office;
  • OGRN;
  • CHECKPOINT.

To change this data, file a ticket.

Users with the roles Account Owner, Account Administrator, Billing Administrator, User Administrator, and Project Administrator can submit a data change request.

Change Name⁠

If you are not the Account Owner, contact the Account Owner, they should unlist you и add a new user with the correct data.

You can only change the Account Owner's full name if there is a spelling error or if the Account Owner's full name has changed.

The ability to change the Account Owner depends on the type of account — see instructions for details on changing the Account Owner Change user data and role.

  1. Create a ticket.
  2. Select the subject of the appeal Account and contract.
  3. Attach a copy of your passport spread with personal data or a certificate of change of name or surname.