Download the cloud server in Rescue and Diagnostic mode

Last update: November 19 2024

Download the cloud server in Rescue and Diagnostic mode

If the cloud server does not boot or you cannot connect to it, boot it in Rescue recovery and diagnostic mode. After booting, you can access the server file system, run diagnostics, and restore the operating system.

Rescue mode boots a Linux-based recovery environment. Pre-installed tools for system diagnostics and recovery are available — see utility list.

1. Boot the cloud server into Rescue recovery and diagnostic mode.
2. Connect to the server.
3. When the server recovery and diagnostic work is complete, exit Rescue mode.

Load the server into Rescue⁠

1. In control panel go to Cloud platform → Servers.
2. Open the tab Servers.
3. On the menu. of the server select Rescue Mode.
4. Click Upload to Rescue. The server will go into status RESCUE.

Connect to the server⁠

You can connect to the cloud server in Rescue mode:

• SSH — for servers running the Linux operating system;
• RDP — for Windows servers;
• through the console in the control panel — for servers with any operating system.

In order to connect to a cloud server via SSH or RDP, it must have access to the Internet:

• via public IP address and cloud router;
• or over a public subnet.

Exit Rescue mode⁠

1. In control panel go to Cloud platform → Servers.
2. Open the tab Servers.
3. On the menu. of the server select Exit Rescue.