---
title: "Top up balance"
sidebar_label: "Top up balance"
sidebar_position: 1
description: "How to top up balance"
toc_max_heading_level: 2
---

import DownloadIcon from '@selectel/docux/icons/download'
import Formbricks from '@theme/MDXComponents/Formbricks'
import {CustomTable} from '@selectel/docux/components'
import Tabs from '@theme/Tabs'
import TabItem from '@theme/TabItem'
import {TabItemLabel} from '@selectel/docux/components'
import Humo from '/src/assets/icons/humo.svg';
import Uzcard from '/src/assets/icons/uzcard.svg';

# Top up balance

:::info

You can top up your balance only in Russian rubles (₽).

:::

## Ways to top up the balance \{#top-up-methods}

The method of topping up the balance depends on the type of account and country of residence that was specified during [registration](/account/registration.mdx#sign-up-via-website).

<Tabs queryString="methods">
  <TabItem value="rf-residents" default>
    <TabItemLabel>
      Russian residents
    </TabItemLabel>

    <CustomTable>
      <table>
        <tbody>
          <tr>
            <th>Personal account</th>

            <td>
              * by bank card;
              * with digital rubles;
              * by QR code;
              * via YooMoney wallet;
              * by bank transfer
            </td>
          </tr>

          <tr>
            <th>Business account:<br /> Legal entity</th>

            <td>
              * by bank card;
              * by QR code;
              * by bank transfer
            </td>
          </tr>

          <tr>
            <th>Business account:<br /> Sole trader</th>

            <td>
              * by bank card;
              * by QR code;
              * by bank transfer
            </td>
          </tr>

          <tr>
            <th>Business account:<br /> State institution</th>

            <td>
              * by bank transfer
            </td>
          </tr>
        </tbody>
      </table>
    </CustomTable>
  </TabItem>

  <TabItem value="not-rf-residents">
    <TabItemLabel>
      Non-residents of the Russian Federation
    </TabItemLabel>

    <CustomTable>
      <table>
        <tbody>
          <tr>
            <th>Personal account</th>

            <td>
              * by bank card (MIR, Russian Visa, or MasterCard);
              * with digital rubles;
              * via YooMoney wallet;
              * by bank transfer;
            </td>
          </tr>

          <tr>
            <th>Business account</th>

            <td>
              * by bank card (MIR, Russian Visa, or MasterCard);
              * by bank transfer
            </td>
          </tr>
        </tbody>
      </table>
    </CustomTable>
  </TabItem>
</Tabs>

## Top up balance \{#top-up-balance}

Funds are credited instantly for all top-up methods except transfers from a bank account. The speed of funds crediting for transfers depends on your bank.

After topping up your balance, you can [view payment status](#view-payment-status) and [download a receipt](#download-check).

<Tabs queryString="top-up">
  <TabItem value="card" default>
    <TabItemLabel>
      Bank card
    </TabItemLabel>

    You can top up your balance only with Russian Visa or MasterCard cards, or a MIR card.

    1. In the [control panel](https://my.selectel.ru/balance/add), on the top menu, click **Billing**.
    2. Go to **Billing overview**.
    3. In the **Balance** block, click **Top up balance**.
    4. Select the payment method **Bank cards**.
    5. Optional: select the checkbox **Save card**.
    6. If the account has [balances by service type](/balance-and-payments/balance.mdx#balance-types), select the balance to top up.
    7. Enter the top-up amount of at least 200 ₽.
    8. Click **Continue**. You will be redirected to the processing center page.
    9. Enter the card details and confirm the payment. A payment receipt will be automatically sent to the email address of the [Account Owner](/access-control/user-types.mdx#account-owner) from `no-reply@ofd-yarus.ru` or `no-reply@ofd-ya.net`. You can also [download the receipt](#download-check) in the control panel.
    10. Optional: [set up auto-top-up](/balance-and-payments/manage/scheduled-payments.mdx).
  </TabItem>

  <TabItem value="digital-ruble">
    <TabItemLabel>
      Digital ruble
    </TabItemLabel>

    :::info

    Payment is available only from a bank account of an individual.

    :::

    To pay with digital rubles, you must have a bank account topped up with digital rubles. For more information, see the [How to open and top up a digital ruble account](https://www.cbr.ru/PSystem/dr/open_dr_account/#open) instructions on the official website of the Bank of Russia.

    1. In the [control panel](https://my.selectel.ru/balance/add), on the top menu, click **Billing**.
    2. Go to **Billing overview**.
    3. In the **Balance** block, click **Top up balance**.
    4. Select the payment method **Digital ruble**.
    5. If the account has [balances by service type](/balance-and-payments/balance.mdx#balance-types), select the balance to top up.
    6. Enter the top-up amount of at least 200 ₽.
    7. Click **Continue**. You will be redirected to the processing center page.
    8. If you are topping up the balance from a desktop device, scan the QR code with your mobile device camera. If from a mobile device, proceed to step 9.
    9. Select the payment method **Digital ruble**.
    10. Select the bank where you have an account with digital rubles. You will be redirected to the bank app.
    11. Log in to the bank app and confirm the payment. A payment receipt will be automatically sent to the email address of the [Account Owner](/access-control/user-types.mdx#account-owner) from `no-reply@ofd-yarus.ru` or `no-reply@ofd-ya.net`. You can also [download the receipt](#download-check) in the control panel.
  </TabItem>

  <TabItem value="qr">
    <TabItemLabel>
      QR code (SBP)
    </TabItemLabel>

    :::info

    Payment is available only from a bank account of an individual.

    :::

    To pay via QR code, you must have an account with one of the banks that works with the Faster Payments System (SBP). You can view the list of [SBP participating banks](https://sbp.nspk.ru/participants/) on the official SBP website.

    1. In the [control panel](https://my.selectel.ru/balance/add), on the top menu, click **Billing**.
    2. Go to **Billing overview**.
    3. In the **Balance** block, click **Top up balance**.
    4. Select the payment method **Faster Payments System (QR code)**.
    5. If the account has [balances by service type](/balance-and-payments/balance.mdx#balance-types), select the balance to top up.
    6. Enter the top-up amount of at least 200 ₽.
    7. Click **Continue**. You will be redirected to the processing center page.
    8. If you are topping up the balance from a desktop device, scan the QR code with your mobile device camera. If from a mobile device, proceed to step 9.
    9. Select the payment method **Faster Payments System**.
    10. Select the bank from whose account the payment should be debited. You will be redirected to the bank app.
    11. Log in to the bank app and confirm the payment. A payment receipt will be automatically sent to the email address of the [Account Owner](/access-control/user-types.mdx#account-owner) from `no-reply@ofd-yarus.ru` or `no-reply@ofd-ya.net`. You can also [download the receipt](#download-check) in the control panel.
  </TabItem>

  <TabItem value="yoomoney">
    <TabItemLabel>
      YooMoney wallet
    </TabItemLabel>

    For more information on ways to top up a YooMoney wallet, see the [Where to top up wallet](https://yoomoney.ru/page?id=535675) instructions on the YooMoney website.

    1. In the [control panel](https://my.selectel.ru/balance/add), on the top menu, click **Billing**.
    2. Go to **Billing overview**.
    3. In the **Balance** block, click **Top up balance**.
    4. Select the payment method **YooMoney**.
    5. If the account has [balances by service type](/balance-and-payments/balance.mdx#balance-types), select the balance to top up.
    6. Enter the top-up amount of at least 200 ₽.
    7. Click **Continue**. You will be redirected to the YooMoney website.
    8. Log in and confirm the payment. A payment receipt will be automatically sent to the email address of the [Account Owner](/access-control/user-types.mdx#account-owner) from `no-reply@ofd-yarus.ru` or `no-reply@ofd-ya.net`. You can also [download the receipt](#download-check) in the control panel.
  </TabItem>

  <TabItem value="bank-account">
    <TabItemLabel>
      Bank account
    </TabItemLabel>

    If the account has [balances by service type](/balance-and-payments/balance.mdx#balance-types), you cannot select a balance when paying by invoice — funds are credited to the main balance. After the payment is credited, you can [transfer funds to another balance](/balance-and-payments/manage/transfers-between-balances.mdx).

    Payment processing takes up to three business days; the processing speed depends on the bank.

    1. In the [control panel](https://my.selectel.ru/balance/add), on the top menu, click **Billing**.

    2. Go to **Billing overview**.

    3. In the **Balance** block, click **Top up balance**.

    4. Select the payment method **Bank account**.

    5. Enter the top-up amount of at least 200 ₽.

    6. Click **Continue**. An invoice for payment will be generated in the control panel.

    7. Send the invoice to your email or download it in PDF format. You can do this later on the invoice page.

    8. In the payment order, specify the details from the invoice:

       * payment amount. To change the amount, generate a new invoice;
       * payment recipient details (Selectel);
       * payer details.

    9. If you are paying the invoice yourself, specify the payment purpose from the invoice as shown in the template:

       “Top-up of personal account No. `<номер_аккаунта>` / `<номер_счета>`, incl. VAT `<сумма>` ”.

       Specify:

       * `<номер_аккаунта>` – account number, can be found in statements of acceptance and notifications from `no-reply@selectel.ru`;
       * `<номер_счета>` – unique number of the invoice to be paid, can be found in the invoice;
       * `<сумма>` – VAT amount.

       If you fill in the payment purpose incorrectly, we will not be able to determine which account the payment is for and will contact you in a ticket. You will need to send a reply letter with the correct information according to the template that we will send in the ticket.

    10. If a third party pays for your account, specify the payment purpose as shown in the template:

        “Payment for `<заказчик>`, on personal account No. `<номер_аккаунта>` / `<номер_счета>` ”.

        Specify:

        * `<заказчик>` – full name of the individual, name of the legal entity or sole trader under which the account is registered;
        * `<номер_аккаунта>` – account number of the individual, legal entity, or sole trader, can be found in statements of acceptance and notifications from `no-reply@selectel.ru`;
        * `<номер_счета>` – unique invoice number of the individual, legal entity, or sole trader, can be found in the invoice.

        If the payment purpose was not specified according to the template, supporting documents will be required depending on who pays the invoice:

        * an individual pays the invoice — a power of attorney to represent the interests of the individual ([power of attorney template](https://files.selectel.ru/docs/ru/power_of_attorney_for_fiz.doc)) or legal entity or sole trader ([power of attorney template](https://files.selectel.ru/docs/ru/power_of_attorney_for_ur.doc)) is required;
        * a legal entity pays the invoice — a clarification letter is required, we will send the letter template in a ticket.

    11. Optional: [set up auto-invoice](/balance-and-payments/manage/autobill.mdx).

    12. If the transfer takes a long time, you can speed up the crediting process. To do this, [create a ticket](https://my.selectel.ru/tickets/create) and attach a payment order with the bank execution mark to it.
  </TabItem>
</Tabs>

## View payment status \{#view-payment-status}

1. In the [control panel](https://my.selectel.ru/balance/add), on the top menu, click **Billing**.
2. Go to **Transaction history**.
3. Click the transaction.
4. In the **Status** field, check the payment status.

   <CustomTable>
     <table>
       <tbody>
         <tr>
           <th>Pending payment</th><td>The payment is created in the control panel, but payment has not been made</td>
         </tr>

         <tr>
           <th>Credited</th><td>Funds are credited to the balance or charged for a service</td>
         </tr>

         <tr>
           <th>Conditionally credited</th><td>Funds are credited to the balance and available for use, but have not yet been received in the Selectel bank account</td>
         </tr>

         <tr>
           <th>Pending clarification</th><td>Funds have arrived but are not credited to the balance (the payment came from a third party or an incorrect payment purpose was specified), expect a ticket from technical support</td>
         </tr>

         <tr>
           <th>Rejected</th><td>The processing center rejected the payment (incorrect card details, issues on the bank side, etc.)</td>
         </tr>

         <tr>
           <th>Refunded</th><td>Refund of payment by bank card based on [refund documents](/balance-and-payments/manage/refund.mdx)</td>
         </tr>

         <tr>
           <th>Deleted</th><td>The payment was deleted because funds were not received. Unpaid bank invoices are deleted after 30 days, other payments after three days</td>
         </tr>
       </tbody>
     </table>
   </CustomTable>

## Download receipt \{#download-check}

You can download a payment receipt in the control panel. A receipt is generated when topping up the balance by bank card, via QR code, and via YooMoney wallet.

The receipt becomes available for download in the control panel within 24 hours after payment and is stored for six months from the payment date. If more than six months have passed since the payment date, you can find the receipt in the Account Owner's email. Receipts are automatically sent after payment from `no-reply@ofd-yarus.ru` or `no-reply@ofd-ya.net`.

To download a receipt:

1. In the [control panel](https://my.selectel.ru/balance/payments), on the top menu, click **Billing**.
2. Go to **Transaction history**.
3. Select the balance fund type — main, transaction type — receipts.
4. In the transaction line, click **<DownloadIcon /> Payment receipt**.

<Formbricks />