---
title: "Change your profile or company details"
sidebar_label: "Change profile details"
sidebar_position: 5
description: "How to change company details, the Account Owner's full name, or phone number"
---

import EditIcon from '@selectel/docux/icons/edit'
import Formbricks from '@theme/MDXComponents/Formbricks'
import {CustomTable} from '@selectel/docux/components'
import Tabs from '@theme/Tabs'
import TabItem from '@theme/TabItem'
import {TabItemLabel} from '@selectel/docux/components'

# Change your profile or company details

The account profile contains information about the account and the user under which you are authorized in the account.Data for other users can only be modified by the [Account Owner](/access-control/user-types.mdx#account-owner) and users with the [`iam.admin`](/access-control/role-reference.mdx#iam-admin) role, see the instruction [Change user data or permissions](/access-control/manage/edit-user-data-or-role.mdx).

The information specified in the profile is provided during [registration](/account/registration.mdx).The set of data in the profile and the ability to change it after registration depend on the [account type](/account/registration.mdx#account-types) and the [user role](/access-control/access-management.mdx#roles):

* if you have a business account, you can [change your company details](#change-company-details);
* you can [change your phone number](#change-phone-number), [email address](#change-email) and [password](#change-password);
* [changing your full name](#change-full-name) can only be done by the Account Owner in their profile: in a personal account, only if you are changing your own full name or in case of a spelling error; in a business account, when changing the contact person for your organization. You cannot change the full name of other users — the Account Owner must [delete the old user](/access-control/manage/disable-or-delete-user.mdx) and [add a new one](/access-control/manage/add-user.mdx) with the correct full name.

## Change company details \{#change-company-details}

:::info

A request to change data can be sent by the [Account Owner](/access-control/user-types.mdx#account-owner) or by users with the [`member`](/access-control/role-reference.mdx#member), [`billing`](/access-control/role-reference.mdx#billing), [`iam.admin`](/access-control/role-reference.mdx#iam-admin).

:::

To change your TIN/VAT, [register a new account with a different TIN/VAT](/account/registration.mdx) and [transfer services to it](/account/transfer-services.mdx). After transferring the services, [delete the old account](/account/delete-account.mdx).

Without signing up for a new account, you can change:

* the name and legal form of the company;
* bank details;
* registered office address;
* OGRN;
* KPP.

To change these details, [create a ticket](https://my.selectel.ru/tickets/create/).

## Change full name \{#change-full-name}

Only the Account Owner can change the full name in their profile. If you are not the [Account Owner](/access-control/user-types.mdx#account-owner), contact the Account Owner; they must [remove you from the user list](/access-control/manage/disable-or-delete-user.mdx) and [add a new user](/access-control/manage/add-user.mdx) with the correct details.

<Tabs queryString="account">
  <TabItem value="individuals" default>
    <TabItemLabel>
      Personal account
    </TabItemLabel>

    In a personal account, you can only change the Account Owner's full name in case of a spelling error or if their full name has changed.You cannot specify the full name of another person—you can [register a new account](/account/registration.mdx) and [transfer services to it](/account/transfer-services.mdx).

    To change your full name:

    1. [Create a ticket](https://my.selectel.ru/tickets/create/).
    2. Select the request topic **Account**.
    3. Attach a copy of your passport spread with personal data or a certificate of name or surname change.
    4. Wait for a response in the ticket from a Selectel employee confirming that the full name in the profile has been changed.
  </TabItem>

  <TabItem value="organizations">
    <TabItemLabel>
      Business account
    </TabItemLabel>

    In a business account, you can change the full name of the contact person listed in your organization's Account Owner profile.

    1. In the [control panel](https://my.selectel.ru/profile/profile), open the menu in the upper right corner (account number) and select **Profile**.
    2. In the **Personal information** section, in the **User details** block, in the **Full name** row, click <EditIcon />.
    3. Enter the new full name for the contact person.
    4. Click **Save changes**.
    5. Optional: [change your phone number](#change-phone-number) and [email address](#change-email) so the new contact person can use their own credentials to log into the account.
  </TabItem>
</Tabs>

## Change phone number \{#change-phone-number}

To protect your account, when changing your phone number, we send a verification code to the email address or phone number specified in your profile.If you do not have access to the phone number and email address, you can change the number via a ticket.

You can change your phone number yourself only to a number from the country selected during account registration.If you want to provide a number from a different country, [create a ticket](https://my.selectel.ru/tickets/create).

<Tabs queryString="change-number">
  <TabItem value="phone-or-email-available" default>
    <TabItemLabel>
      You have access to your email or phone
    </TabItemLabel>

    1. In the [control panel](https://my.selectel.ru/profile/profile), open the menu in the upper right corner (account number) and select **Profile**.
    2. In the **Personal information** section, in the **User details** block, in the **Mobile phone** row, click <EditIcon />.
    3. Select a method to receive the verification code — via email or SMS.
    4. Click **Continue**.
    5. Enter the code from the email or SMS.
    6. Enter the new phone number.
    7. Click **Request code**. The SMS will be sent to the specified phone number.
    8. Enter the code from the SMS.
  </TabItem>

  <TabItem value="phone-and-email-not-available">
    <TabItemLabel>
      You have no access to email or phone
    </TabItemLabel>

    1. In the [control panel](https://my.selectel.ru/profile/profile), open the menu in the upper right corner (account number) and select **Profile**.
    2. In the **Personal information** section, in the **User details** block, in the **Mobile phone** row, click <EditIcon />.
    3. Click **Create ticket**.
    4. Enter the new phone number.
    5. Click **Create ticket**.
    6. Wait for a response in the ticket from a Selectel employee. They will notify you when the phone number has been changed or request personal verification data; the phone number will be updated after verification.
  </TabItem>
</Tabs>

## Change email address \{#change-email}

To protect your account, when changing your email address, we send a verification code to the phone number specified in your profile.If you do not have access to the phone number, you will be able to change your email address via a ticket.

<Tabs queryString="change-email">
  <TabItem value="phone-available" default>
    <TabItemLabel>
      You have access to the phone
    </TabItemLabel>

    1. In the [control panel](https://my.selectel.ru/profile/profile), open the menu in the upper right corner (account number) and select **Profile**.
    2. In the **Personal information** section, in the **User details** block, in the **Email** row, click <EditIcon />.
    3. Click **Send SMS**.
    4. Enter the code from the SMS.
    5. Enter the new email address.
    6. Click **Request code**. An email with a confirmation code will be sent to the specified email address.
    7. Enter the code from the email.
  </TabItem>

  <TabItem value="phone-not-available">
    <TabItemLabel>
      You have no access to the phone
    </TabItemLabel>

    1. In the [control panel](https://my.selectel.ru/profile/profile), open the menu in the upper right corner (account number) and select **Profile**.
    2. In the **Personal information** section, in the **User details** block, in the **Email** row, click <EditIcon />.
    3. Click **No access to phone**.
    4. Enter the new email address.
    5. Click **Create ticket**.
    6. Wait for a response in the ticket from a Selectel employee. They will notify you when the email address has been changed or request personal verification data; the email address will be updated after verification.
  </TabItem>
</Tabs>

## Change password \{#change-password}

If you remember your current password, you can change it in the Control Panel.If you have forgotten your password, [reset it](/account/restore-access.mdx#reset-password).

1. In the [control panel](https://my.selectel.ru/profile/security), open the menu in the upper right corner (account number) and select **Profile**.
2. Go to the section **Security and Login**.
3. In the **Account login method** block, in the **Password** row, click **Edit**.
4. On the **Change password** page, enter your current password.
5. Enter a new password.
6. Click **Edit**.

<Formbricks />