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Transfer a project to another account

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If your Selectel account balance has already been topped up, you cannot re-register the account to a different legal entity or individual. Register a new account and transfer all projects and services to it. In this case, you will not need to reconfigure the services in the new account.

You can transfer a project, several services, or all services of an account. Limitations:

  • if services are connected by an L3 private network using a Global Router, they cannot be transferred individually — only all at once. Connectivity between services will be preserved in the destination account;
  • some services can only be transferred with downtime — we will notify you in a ticket;
  • service users and S3 keys are not transferred — you must create users and generate keys for them in the new account;
  • when a project is transferred, all resources of that project will be transferred: dedicated servers, cloud servers, buckets, public IP addresses, databases, and other resources;
  • all resources will remain within the same pool segment.

If the source account contains services with a billing plan, the pre-paid period is not preserved during the transfer. Funds for all unused days will be returned to the balance of the source account, and the paid period in the destination account will begin immediately after the transfer.

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For example, you have a dedicated server with a 3-month billing plan and a cost of 10 000 ₽/month. You decide to transfer it to another account after 1 month and 15 days. Then, when transferring the server, funds for the unused days will be returned to the source account balance — 15 000 ₽. In the destination account, the billing period will start over — 30 000 ₽ for three months will be deducted from the account balance at once.

Once funds are returned to the source account, you can request a refund.

Transferring services to another account takes up to 15 minutes.

Transfer a project

  1. Ensure that you have a destination account. If you do not, register a new account.

  2. Top up the balance of the destination account. The balance must be equal to or greater than the cost of the transferred services paid under the current subscription plan.

    You can view infrastructure expenses in the control panel: in the top menu, click Billing → section Billing Overview → block Expenses.

  3. Consolidate all resources for transfer in an existing project or a new project.

    Use the following transfer instructions:

    You can transfer S3 resources to a different project using tools for working with storage.

  4. If you need to transfer network resources of a dedicated server or Colocation equipment, ensure you are not using them with resources that will remain in the source account. You can view a list of your public IP addresses in the control panel: in the top menu, click Products → IP addresses.

  5. Create tickets requesting the transfer from both the source and destination accounts. The tickets must be created by account owners for each account at least one day before the transfer.

    In the tickets, specify:

    • IDs of the source and destination accounts;
    • the date and time of the transfer. If we are unable to transfer the services at the requested time, we will notify you in the ticket and coordinate a different time;
    • a list of project IDs to be transferred. You can view project IDs in the control panel: in the top menu, click IAM → Projects → in the project row, in the ID column, click ;
    • a list of services to be transferred that do not support projects.

  6. Provide the confirmation code in the ticket that we will send to the contact phone number associated with the source account.

  7. If you need to transfer equipment located in Selectel, we will send the following documents in the tickets:

    • to the source account — a transfer and acceptance certificate for the return of equipment;
    • to the destination account — a transfer and acceptance certificate for the receipt of equipment and the Terms of Communication Services.

    Prior to the transfer date, sign the documents, stamp them, and send scanned copies in the ticket.

  8. Once the service transfer is complete, we will send a notification in the ticket.

  9. Ensure that the transfer was completed successfully.

  10. Optional: request a refund for the funds remaining in your source account.

    If both the source and destination accounts are registered to the same person, you can request a balance transfer — create a ticket and specify the account IDs of the source and destination accounts. We will send you an application form for the balance transfer.

  11. Optional: add additional users who were created in the source account.